How to factory reset the Poly Studio USB, and when you should (and shouldn't).
How to factory reset the Studio USB
- Restore defaults (keeps software version): with power connected, press the Reset button on the bottom for 10 s.
- LEDs chase white then turn solid amber (does not work while the camera is in use).
- Factory reset (returns to factory software): unplug, press and hold the reset pinhole on the bottom with a pin while plugging power back in; reboots with pulsing amber.
- Also Polycom Companion > Admin Settings > Factory Reset.
Before you reset
- A factory reset erases settings, sign-in and pairing. You'll need to set the device up again.
- Try a simple restart first: unplug power for 30 seconds.
- If the device is managed by IT, check with them; it may need to be re-enrolled in the management portal.
After the reset
Set it up again with our Studio USB setup guide, then update the firmware.
Steps from Poly's documentation. Check the official guide for your firmware version.
More Studio USB guides
- Studio USB buyer's guide: specs and price
- Studio USB: setup guide
- Studio USB: troubleshooting
- Studio USB: mounting and placement
- Studio USB: Teams, Zoom and Google Meet
- Studio USB: what room size it covers
- Studio USB: price and total room cost
- Studio USB: full specs
- Studio USB: alternatives compared
- Studio USB: accessories
- Studio USB: admin login and settings
- All Poly video bars compared
Related guides
Outfitting several rooms, or reselling? Get a volume quote or apply for wholesale pricing →
