How to factory reset the Poly Studio X32, and when you should (and shouldn't).
How to factory reset the Studio X32
Factory restore: disconnect power; insert a straightened paper clip into the factory restore pinhole on the bottom and hold it while reconnecting power; release when the LED turns amber.
Before you reset
- A factory reset erases settings, sign-in and pairing. You'll need to set the device up again.
- Try a simple restart first: unplug power for 30 seconds.
- If the device is managed by IT, check with them; it may need to be re-enrolled in the management portal.
After the reset
Set it up again with our Studio X32 setup guide, then update the firmware.
Steps from Poly's documentation. Check the official guide for your firmware version.
More Studio X32 guides
- Studio X32 buyer's guide: specs and price
- Studio X32: setup guide
- Studio X32: troubleshooting
- Studio X32: mounting and placement
- Studio X32: Teams, Zoom and Google Meet
- Studio X32: what room size it covers
- Studio X32: price and total room cost
- Studio X32: full specs
- Studio X32: alternatives compared
- Studio X32: accessories
- Studio X32: admin login and settings
- All Poly video bars compared
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