How to factory reset the Poly Studio X72, and when you should (and shouldn't).
How to factory reset the Studio X72
Factory restore: disconnect power; insert a straightened paper clip into the factory restore pinhole on the bottom and hold it while reconnecting power; release when the LED turns amber.
Before you reset
- A factory reset erases settings, sign-in and pairing. You'll need to set the device up again.
- Try a simple restart first: unplug power for 30 seconds.
- If the device is managed by IT, check with them; it may need to be re-enrolled in the management portal.
After the reset
Set it up again with our Studio X72 setup guide, then update the firmware.
Steps from Poly's documentation. Check the official guide for your firmware version.
More Studio X72 guides
- Studio X72 buyer's guide: specs and price
- Studio X72: setup guide
- Studio X72: troubleshooting
- Studio X72: mounting and placement
- Studio X72: Teams, Zoom and Google Meet
- Studio X72: what room size it covers
- Studio X72: price and total room cost
- Studio X72: full specs
- Studio X72: alternatives compared
- Studio X72: accessories
- Studio X72: admin login and settings
- All Poly video bars compared
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