How to factory reset the Poly Studio X52, and when you should (and shouldn't).
How to factory reset the Studio X52
Factory restore: disconnect power; insert a straightened paper clip into the factory restore pinhole on the side; while pressing it, connect the power adapter, and keep pressing until the LED flashes.
Before you reset
- A factory reset erases settings, sign-in and pairing. You'll need to set the device up again.
- Try a simple restart first: unplug power for 30 seconds.
- If the device is managed by IT, check with them; it may need to be re-enrolled in the management portal.
After the reset
Set it up again with our Studio X52 setup guide, then update the firmware.
Steps from Poly's documentation. Check the official guide for your firmware version.
More Studio X52 guides
- Studio X52 buyer's guide: specs and price
- Studio X52: setup guide
- Studio X52: troubleshooting
- Studio X52: mounting and placement
- Studio X52: Teams, Zoom and Google Meet
- Studio X52: what room size it covers
- Studio X52: price and total room cost
- Studio X52: full specs
- Studio X52: alternatives compared
- Studio X52: accessories
- Studio X52: admin login and settings
- All Poly video bars compared
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