Returns & warranty

Returns

• 30 days from delivery for new, unopened products in their original packaging
• Opened products can be returned if they're complete and undamaged; a restocking fee may apply
• Start a return from the contact page with your order number

Warranty

Every product comes with the manufacturer's warranty. Length varies by brand and product, usually 1 to 3 years for room devices. Many brands also sell extended warranty and support plans.

If something stops working, contact us first. We'll help troubleshoot, and if it needs service we'll help with the manufacturer's warranty process.

Damaged in shipping

Contact us within 48 hours with photos of the box and the product, and we'll make it right.