Frequently asked questions

Buying

Are your products new and genuine? Yes. Everything we sell is new and comes with the manufacturer's warranty.

Can you help me pick the right setup? Yes, for free. Send your room size, number of seats and platform (Teams, Zoom, Google Meet or BYOD) through the room planning form. We reply with a parts list and price within one business day. Or try the room finder.

Do you offer volume, education or government pricing? Yes. Request a quote and tell us how many rooms.

Can I pay by purchase order or net terms? Ask us. Approved business, school and government buyers can order on PO. Contact us

Rooms and platforms

Do I need a Teams Rooms or Zoom Rooms license? Only if the room runs the platform on the device itself (appliance mode). In USB/BYOD mode, people use their own laptop and app, so no room license is needed. Teams Rooms · Zoom Rooms

What's the difference between a video bar and a PTZ camera? A video bar combines camera, mics and speakers for small and medium rooms. A PTZ camera moves and zooms, for large rooms and boardrooms, and is paired with separate audio. More on PTZ cameras

Will a USB camera work with any app? Yes. USB devices show up as a camera, microphone and speaker in Teams, Zoom, Meet, Webex and other apps.

Orders

How fast do you ship? In-stock items usually ship within 1–2 business days. Shipping details

What if it arrives damaged? Contact us within 48 hours with photos and we'll make it right.

What's your return policy? 30 days for new, unopened products. Returns & warranty