How to factory reset the Poly Studio R30, and when you should (and shouldn't).
How to factory reset the Studio R30
- Reset to defaults: unplug USB-C, insert a straightened paper clip into the reset pinhole and hold until the LED turns amber (complete when the pulsing white LED turns off and a tone sounds), then reconnect.
- Factory restore (erases flash, returns to factory software): unplug power, hold the pinhole button while reconnecting power, keep holding 3 s.
- LED pulses amber until done.
- Also Poly Lens Desktop > Settings > Admin > Restore Defaults.
Before you reset
- A factory reset erases settings, sign-in and pairing. You'll need to set the device up again.
- Try a simple restart first: unplug power for 30 seconds.
- If the device is managed by IT, check with them; it may need to be re-enrolled in the management portal.
After the reset
Set it up again with our Studio R30 setup guide, then update the firmware.
Steps from Poly's documentation. Check the official guide for your firmware version.
More Studio R30 guides
- Studio R30 buyer's guide: specs and price
- Studio R30: setup guide
- Studio R30: troubleshooting
- Studio R30: firmware updates
- Studio R30: mounting and placement
- Studio R30: Teams, Zoom and Google Meet
- Studio R30: what room size it covers
- Studio R30: price and total room cost
- Studio R30: full specs
- Studio R30: alternatives compared
- Studio R30: accessories
- Studio R30: admin login and settings
- All Poly video bars compared
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