How to set up the Poly Sync 20, from unboxing to a working test. It's a USB device: plug it into a laptop or room PC and it shows up as a microphone and speaker in any meeting app.
Before you start: check the box
- Poly Sync 20 with USB-C to USB-A adapter
- Lanyard
- Carrying pouch
What you need
- Ports on the Sync 20: USB-C (USB-A adapter included), Bluetooth.
- For USB mode: a laptop or room PC with a free USB port that matches the included cable. Plug directly into the computer rather than through a hub where possible.
Sync 20 at a glance
- Microphones: 3-mic steerable array, pickup about 7 ft
- Battery: 3200 mAh, up to 20 hours talk time
Step by step
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Pick the position. Put it in the middle of the table, away from laptops, projector fans and HVAC vents, with nothing covering the microphones.
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Charge and connect it. Charge the Sync 20 fully, then connect it to the computer with the USB cable or the Bluetooth dongle. It runs on battery or USB power.
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Pair a phone (optional). Put it in Bluetooth pairing mode (see the quick start guide for the button) and pick it on your phone. Bluetooth is for calls from a phone or tablet; for meetings on a computer, USB is more reliable.
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Set up USB mode. Connect the Sync 20 to the computer by USB. In Teams, Zoom or Meet, open the device settings and select the Sync 20 as the microphone and speaker.
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Update the firmware. Update with Poly Lens Desktop App (poly.com/lens); Sync 20+ BT600/BT700 adapter also requires Poly Lens to pair. How to update the Sync 20
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Run a test call. Join a test meeting, talk from the farthest seat, and ask the far end whether you're clear, at a good level and without echo.
Poly apps you'll use
- Poly Lens (cloud, lens.poly.com): onboarding, software versions/downloads, update policies
- Poly Clariti Manager / provisioning server: bulk provisioning and updates
Manual and documentation
Poly's user manual for the Sync 20: open the PDF. Check it for exact port diagrams and admin settings for your firmware version; more guides are on the Poly support site.
If something doesn't work
Start with Sync 20 troubleshooting. Want it done for you? We plan rooms and ship them ready to install. Get a quote.
More Sync 20 guides
- Sync 20 buyer's guide: specs and price
- Sync 20: troubleshooting
- Sync 20: firmware updates
- Sync 20: Teams, Zoom and Google Meet
- Sync 20: what room size it covers
- Sync 20: full specs
- Sync 20: alternatives compared
- All Poly speakerphones compared
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