How to set up the Poly Rove 20 DECT Handset

How to set up the Poly Rove 20 DECT Handset, from unboxing to a working test. It's a desk phone that runs the calling platform itself, so it signs in with a user or shared-device account and needs no computer.

Before you start: check the box

• Handset
• Charger
• Quick start guide

Step by step

1. Place it and connect the network. Put it within reach on the desk or wall mount, and connect it to a PoE network port (or use the power adapter if your switch has no PoE).

2. Charge and connect it. Charge the Rove 20 DECT Handset fully, then connect it to the computer with the USB cable. It runs on battery or USB power.

3. Sign in. Follow the on-screen setup to choose the platform and sign in with the room's or user's account, or let your provisioning server configure it.

4. Update the firmware. Update to the latest firmware before you go live. See Updating the firmware below.

5. Run a test call. Join a test meeting, talk from the farthest seat, and ask the far end whether you're clear, at a good level and without echo.

Updating the firmware

Update to the latest firmware before you go live, using the manufacturer's app or the device's settings.

Tools:

• Poly Lens (cloud, lens.poly.com): onboarding, software versions/downloads, update policies

• Poly Clariti Manager / provisioning server: bulk provisioning and updates

• Don't unplug power or USB while an update runs.

• In a big rollout, update one device first, make a test call, then roll out to everyone else.

Manual and documentation

Poly's product page for the Rove 20 DECT Handset: documentation and downloads. Check it for exact port diagrams and admin settings for your firmware version; more guides are on the Poly support site.

If something doesn't work

Start with Rove 20 DECT Handset troubleshooting. Want it done for you? We plan rooms and ship them ready to install. Get a quote.

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