How to set up the Poly Sync 60, from unboxing to a working test. It's a USB device: plug it into a laptop or room PC and it shows up as a microphone and speaker in any meeting app.
Before you start: check the box
- Poly Sync 60
- Power adapter with global pin adapters
- USB-A cable with USB-C adapter
What you need
- Ports on the Sync 60: USB-A (USB-C adapter included), Bluetooth 5.1; USB ports: USB-A passthrough for webcam, two charging outputs.
- For USB mode: a laptop or room PC with a free USB port that matches the included cable. Plug directly into the computer rather than through a hub where possible.
- Power: AC adapter (included) or USB bus power.
Step by step
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Pick the position. Put it in the middle of the table, away from laptops, projector fans and HVAC vents, with nothing covering the microphones.
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Connect power and cables. Connect the power adapter. Then connect the cables your setup needs (USB-A (USB-C adapter included); USB ports: USB-A passthrough for webcam, two charging outputs). Use the cables in the box first; long runs may need the manufacturer's extender.
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Pair a phone (optional). Put it in Bluetooth pairing mode (see the quick start guide for the button) and pick it on your phone. Bluetooth is for calls from a phone or tablet; for meetings on a computer, USB is more reliable.
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Set up USB mode. Connect the Sync 60 to the computer by USB. In Teams, Zoom or Meet, open the device settings and select the Sync 60 as the microphone and speaker.
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Update the firmware. Update firmware from a computer with Poly Lens App (poly.com/lens). How to update the Sync 60
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Run a test call. Join a test meeting, talk from the farthest seat, and ask the far end whether you're clear, at a good level and without echo.
Poly apps you'll use
- Poly Lens (cloud, lens.poly.com): onboarding, software versions/downloads, update policies
- Poly Clariti Manager / provisioning server: bulk provisioning and updates
Manual and documentation
Poly's user manual for the Sync 60: open the PDF. Check it for exact port diagrams and admin settings for your firmware version; more guides are on the Poly support site.
If something doesn't work
Start with Sync 60 troubleshooting. Want it done for you? We plan rooms and ship them ready to install. Get a quote.
More Sync 60 guides
- Sync 60 buyer's guide: specs and price
- Sync 60: troubleshooting
- Sync 60: firmware updates
- Sync 60: Teams, Zoom and Google Meet
- Sync 60: what room size it covers
- Sync 60: price and total room cost
- Sync 60: full specs
- Sync 60: alternatives compared
- All Poly speakerphones compared
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