Fixes for the most common Poly Sync 60 problems, from the quickest checks to when to contact Poly. Start at the top: most issues are a setting, a cable or firmware.
Poly's own notes for the Sync 60
- No audio in corded mode: make sure it's on mains power, the USB-C-only end is in the speakerphone, and you're using the USB-C port on the back, not the side phone-charging port.
- Stereo with two linked units: Poly Lens > Settings > General > Daisy chain audio > Stereo.
What the Sync 60 has
Check the problem against what this model actually has:
- Microphones: 6-mic steerable array, pickup about 9.8 ft
- Connectivity: USB-A (USB-C adapter included), Bluetooth 5.1
- Power: AC adapter (included) or USB bus power
- In the box: Poly Sync 60, power adapter with global pin adapters and USB-A cable with USB-C adapter
Quick checks
- Restart the device: unplug power for 30 seconds, then reconnect.
- Reconnect the cables, using the ones that came in the box.
- Check that the Sync 60 is selected as the microphone and speaker in Teams, Zoom or Meet.
- Update the firmware. How
No sound or people can't hear you
- Check the device isn't muted (look for a red mute light).
- In the meeting app, select the Sync 60 as both microphone and speaker.
- Check the volume on the device and on the computer.
- Move laptops and their fans away from the microphones.
Echo or feedback
- Make sure only one microphone and one speaker are active in the room: mute laptops that also joined the meeting.
- Don't run the room's audio through both the device and the TV speakers at the same time.
- Hard, bare rooms reflect sound. Rugs, curtains or acoustic panels reduce echo a lot.
- Update firmware: echo cancellation improvements often come in updates.
Keeps disconnecting or drops out
- Use the original cable and a direct port on the computer; long or cheap USB extensions cause dropouts.
- Turn off USB power saving on the computer (Windows: Device Manager → USB Root Hub → Power Management).
- Update firmware and the meeting app.
Won't turn on or status light is red/blinking
- Check the power adapter is the original one and firmly connected, and try another outlet.
- Unplug for 30 seconds and power it back on.
- Check the status light meaning in the user guide; a blinking light during startup or updates is often normal.
- If it never finishes starting, contact the manufacturer's support for a recovery.
When to contact Poly
If none of this works, the device may need warranty service (Poly warranty: 2 years). Open a case on Poly support. Bought from us? Contact us and we'll help with the claim.
More Sync 60 guides
- Sync 60 buyer's guide: specs and price
- Sync 60: setup guide
- Sync 60: firmware updates
- Sync 60: Teams, Zoom and Google Meet
- Sync 60: what room size it covers
- Sync 60: price and total room cost
- Sync 60: full specs
- Sync 60: alternatives compared
- All Poly speakerphones compared
Related guides
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