How to set up the Poly Sync 10, from unboxing to a working test. It's a USB device: plug it into a laptop or room PC and it shows up as a microphone and speaker in any meeting app.
Before you start: check the box
- Wired speakerphone
What you need
- Ports on the Sync 10: Wired USB Type-A, USB Type-A/C adapter.
- For USB mode: a laptop or room PC with a free USB port that matches the included cable. Plug directly into the computer rather than through a hub where possible.
- Power: Powered by USB connection.
Step by step
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Pick the position. Put it in the middle of the table, away from laptops, projector fans and HVAC vents, with nothing covering the microphones.
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Connect power and cables. Connect the power adapter. Then connect the cables your setup needs (Wired USB Type-A, USB Type-A/C adapter). Long runs may need the manufacturer's extender.
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Set up USB mode. Connect the Sync 10 to the computer by USB. In Teams, Zoom or Meet, open the device settings and select the Sync 10 as the microphone and speaker.
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Update the firmware. Systems onboarded to Poly Lens update automatically overnight. See Updating the firmware below.
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Run a test call. Join a test meeting, talk from the farthest seat, and ask the far end whether you're clear, at a good level and without echo.
Updating the firmware
Systems onboarded to Poly Lens update automatically overnight. USB peripherals update via Poly Lens Desktop or Windows Update.
Tools:
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Poly Lens (cloud, lens.poly.com): onboarding, software versions/downloads, update policies
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Poly Clariti Manager / provisioning server: bulk provisioning and updates
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Don't unplug power or USB while an update runs.
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Close Teams, Zoom and other apps that use the device before updating it from a computer.
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Update one room first, test a call, then roll out to the rest.
Manual and documentation
Poly's product page for the Sync 10: documentation and downloads. Check it for exact port diagrams and admin settings for your firmware version; more guides are on the Poly support site.
If something doesn't work
Start with Sync 10 troubleshooting. Want it done for you? We plan rooms and ship them ready to install. Get a quote.
More Sync 10 guides
- Sync 10 buyer's guide: specs and price
- Sync 10: troubleshooting
- Sync 10: Teams, Zoom and Google Meet
- Sync 10: what room size it covers
- Sync 10: full specs
- Sync 10: alternatives compared
- All Poly speakerphones compared
Related guides
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