How to set up the Poly Sync 40

How to set up the Poly Sync 40, from unboxing to a working test. It's a USB device: plug it into a laptop or room PC and it shows up as a microphone and speaker in any meeting app.

Before you start: check the box

• Poly Sync 40
• USB-A cable with USB-C adapter

What you need

• Ports on the Sync 40: USB-A cable with USB-C adapter, Bluetooth 5.1.
• For USB mode: a laptop or room PC with a free USB port that matches the included cable. Plug directly into the computer rather than through a hub where possible.

Sync 40 at a glance

• Microphones: 3-mic steerable array, pickup about 8 ft
• Battery: 5000 mAh, up to 30 hours talk time

Step by step

1. Pick the position. Put it in the middle of the table, away from laptops, projector fans and HVAC vents, with nothing covering the microphones.

2. Charge and connect it. Charge the Sync 40 fully, then connect it to the computer with the USB cable or the Bluetooth dongle. It runs on battery or USB power.

3. Pair a phone (optional). Put it in Bluetooth pairing mode (see the quick start guide for the button) and pick it on your phone. Bluetooth is for calls from a phone or tablet; for meetings on a computer, USB is more reliable.

4. Set up USB mode. Connect the Sync 40 to the computer by USB. In Teams, Zoom or Meet, open the device settings and select the Sync 40 as the microphone and speaker.

5. Update the firmware. Update with Poly Lens App (poly.com/lens); daisy-chain and Secure Connection settings are managed in Poly Lens Desktop. How to update the Sync 40

6. Run a test call. Join a test meeting, talk from the farthest seat, and ask the far end whether you're clear, at a good level and without echo.

Poly apps you'll use

• Poly Lens (cloud, lens.poly.com): onboarding, software versions/downloads, update policies
• Poly Clariti Manager / provisioning server: bulk provisioning and updates

Manual and documentation

Poly's user manual for the Sync 40: open the PDF. Check it for exact port diagrams and admin settings for your firmware version; more guides are on the Poly support site.

If something doesn't work

Start with Sync 40 troubleshooting. Want it done for you? We plan rooms and ship them ready to install. Get a quote.

More Sync 40 guides

• Sync 40 buyer's guide: specs and price
• Sync 40: troubleshooting
• Sync 40: firmware updates
• Sync 40: Teams, Zoom and Google Meet
• Sync 40: what room size it covers
• Sync 40: price and total room cost
• Sync 40: full specs
• Sync 40: alternatives compared
• All Poly speakerphones compared

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