Most AVer camera problems come down to four things: power or cabling (the camera isn't detected), USB or app settings (Teams, Zoom or the PC is using a different camera), focus settings (autofocus switched off or confused by the scene), and tracking settings (tracking turned off, or the mode doesn't suit the room). Start by power-cycling the camera, trying a different cable and USB port, and checking the status light, then work through the sections below.
Quick checklist
- Unplug the camera's power and USB for 30 seconds, then reconnect.
- Check the status light. See AVer camera light colors.
- Plug the USB cable directly into the computer (no hub or dock) and try another port.
- Use the cable that came with the camera, or a known-good USB 3.0 cable.
- Close other apps that may be holding the camera (Teams, Zoom, browser tabs).
- Update the camera firmware. See how to update AVer camera firmware.
AVer camera not detected or not connecting
On USB:
- Make sure the camera has its own power supply connected if the model needs one. Many PTZ cameras don't run on USB bus power.
- Check that Windows Device Manager shows the camera under Cameras, or that macOS System Information shows it under USB.
- If it appears in the system but not in Teams or Zoom, pick it manually under the app's camera settings.
- Long USB runs need an active extender or active cable; passive cables over about 16 ft (5 m) often fail.
- Try the camera on another computer to rule out the PC.
On IP/network (PTZ310UV2, PTZ330UV2 and other IP models):
- Confirm PoE is supplying enough power (PoE+ where required) or use the power adapter.
- Find the camera's IP address with AVer's tools or your DHCP server. See AVer camera default IP and password.
- Make sure the PC and camera are on the same network or VLAN for discovery and NDI.
On HDMI or SDI: check the output resolution and frame rate match what the display or switcher accepts.
AVer camera blurry or out of focus
- Clean the lens with a microfiber cloth.
- Check focus mode. In AVer's software (Room Management (formerly PTZApp 2) or the camera's web page) set focus to Auto. If it's on Manual, the camera won't refocus as you zoom.
- Give autofocus something to lock on. Very dark rooms, plain walls or glass in the foreground confuse autofocus. Add light or zoom to the subject.
- Use One-Push focus or manual focus for fixed setups like a pulpit or lectern, then save a preset.
- Check the resolution. If Teams or Zoom is sending a low resolution because of bandwidth, the image looks soft even if the camera is in focus. Test in the computer's camera app.
- Reset image settings to default if sharpness or digital zoom settings were changed.
Software: AVer PTZApp, EZManager and drivers.
AVer camera not tracking
- Tracking is turned off. Enable it in Room Management, on the web interface or with the remote's tracking button, depending on the model. See AVer auto tracking and presets.
- Wrong mode. Many AVer cameras offer different modes (for example, presenter tracking vs auto framing). Pick the one that matches the room.
- Room conditions. Backlight from windows, a very wide scene, or many people moving can confuse tracking. Close blinds and narrow the tracking zone if the model supports it.
- Audio tracking (CAM570): needs a clear speech signal; check that the camera's mic or tracking feature is enabled.
- Platform features. If Teams or Zoom also applies its own framing, the two can fight. Use one or the other.
AVer remote not working
- Replace the batteries.
- Point the remote at the camera's IR receiver from within its range, with a clear line of sight.
- Check whether the remote is set to the right camera number (some AVer remotes support several cameras).
- Bright sunlight or certain lighting can interfere with IR. Try with the lights dimmed.
- Control the camera from Room Management or the web interface to confirm the camera itself responds.
When to reset
If settings are badly tangled or the camera behaves unpredictably after firmware updates, a factory reset returns it to defaults. Note your presets and network settings first. See how to factory reset an AVer camera.
Still not working?
- Check the AVer camera setup manuals for your model.
- Model-specific help: CAM520 Pro3 troubleshooting, CAM570 troubleshooting, VB342 Pro troubleshooting, PTZ310UV2 troubleshooting.
- Warranty and RMA: AVer warranty and support.
Need a replacement or upgrade? Tell us the room and model and we'll suggest the right AVer camera.
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