AVer cameras track people in three ways, depending on the model: AI framing that zooms to fit everyone in the room, voice (audio) tracking that turns to whoever is talking, and presenter tracking that follows a person at the front of a room. You turn tracking on or off with the remote (on models with a tracking or framing key), in AVer's Room Management (formerly PTZApp 2) software, or in the camera's web interface. Moving the camera manually or recalling a preset usually takes over from tracking until you turn it back on.
Which AVer cameras track, and how
| Model | Tracking type | Notes |
|---|---|---|
| AVer CAM570 | Built-in audio tracking + AI framing | Dual-lens 4K PTZ; a wide lens watches the room while the PTZ lens frames the talker |
| AVer CAM550 | AI framing lens | Dual-lens 4K PTZ with a dedicated framing lens |
| AVer VB350 | AI framing (dual-lens bar) | Dual-lens 4K PTZ video bar for medium/large rooms |
| AVer VB342 Pro | AI framing | 4K PTZ bar for small/medium rooms |
| AVer CAM520 Pro3 | Presets and manual PTZ; check the model page for framing features | 1080p PTZ, 12x optical |
AVer also sells dedicated tracking camera lines for classrooms and lecture capture (presenter tracking). Feature names and options vary by model and firmware, so check the product's guide and AVer camera setup manuals for exact settings.
How voice tracking works
Voice tracking uses a microphone array to estimate where speech is coming from, then points the PTZ lens at that spot. Tips for good results:
- Keep the camera and its mic array clear of obstructions and air vents.
- Treat echoey rooms. Reflections can make the camera "hear" talkers in the wrong place. See how to reduce echo.
- Set a short delay before switching, if your model offers it, so the camera doesn't jump on every cough.
Tracking zones and limits
Many tracking models let you limit where the camera looks. Use these to:
- Exclude doorways, windows and hallways where passers-by trigger tracking.
- Exclude the display itself, so the camera doesn't track faces on screen.
- Set the default "home" or "all participants" shot the camera returns to when nobody is speaking.
These settings are typically in Room Management or the camera's web page under the tracking or framing section.
How to turn off AVer auto tracking
Use whichever method your model supports:
- Remote control. Press the tracking/framing key if the remote has one. Pressing a PTZ arrow or recalling a preset also overrides tracking on most models.
- Room Management. Open the app on the connected PC, select the camera and switch tracking or framing off.
- Web interface. Browse to the camera's IP address, sign in and disable tracking. See AVer default IP and password.
- Meeting app. Some platforms, including Teams Rooms and Zoom Rooms, can override camera framing from the room controller.
If tracking turns itself back on after a reboot, change the power-on or default mode setting in Room Management or the web interface, and update the firmware. See how to update AVer camera firmware.
Using presets with the AVer remote
Presets save a pan, tilt and zoom position so you can recall it with one press. The general process on AVer remotes:
- Move the camera with the arrow keys and zoom buttons to the shot you want.
- Save it to a number. Depending on the model, you press the preset key and then a number, or press and hold the number key.
- Recall the shot later by pressing that number.
Because key sequences differ between remotes, confirm the exact steps in your camera's quick start guide or remote manual. Good presets to save: whole room, head of the table, presenter area and whiteboard.
When tracking misbehaves
| Symptom | Likely fix |
|---|---|
| Camera hunts or drifts | Reduce tracking sensitivity; add exclusion zones |
| Tracks the wrong person | Treat room echo; move the camera away from reflective walls |
| Doesn't track at all | Confirm tracking is enabled, update firmware, check the app isn't overriding it |
| Image upside down after ceiling mount | Turn on image flip. See flip an AVer camera image |
For more fixes, see AVer camera not working and auto-tracking cameras explained.
Need a tracking camera for a classroom or boardroom? Tell us how the room is used and we'll suggest the right AVer model.
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