If your AVer camera image is upside down, it is almost always because the camera is ceiling-mounted and the Flip (image flip) setting is off. Turn on Flip in the camera's on-screen menu with the IR remote, in the camera's web interface, or in AVer Room Management (formerly PTZApp 2), then re-check pan/tilt direction and re-save any presets.
Before you start
- Confirm the camera model supports inverted mounting. AVer's PTZ cameras such as the PTZ310UV2 and PTZ330UV2 ship with ceiling brackets. The CAM550 is not designed for upside-down installation and should only go on the ceiling with AVer's own ceiling mount.
- Update to the latest firmware if the menu doesn't show the option you expect. See AVer firmware update.
- Menu labels vary a little by model and firmware (for example "Flip", "Image Flip" or "Mirror"). Use your model's manual from our AVer setup guides and manuals for exact paths.
Flip vs mirror
| Setting | What it does | When to use |
|---|---|---|
| Flip | Turns the image upside down (vertical) | Camera mounted inverted on a ceiling |
| Mirror | Reverses left and right | Rare; usually leave off. Meeting apps may mirror your self-view anyway |
| Flip + Mirror | Rotates the picture 180° | Some models need both for a correct ceiling image |
If text on a whiteboard reads backwards after flipping, turn Mirror off.
Method 1: IR remote and on-screen menu
- Connect the camera's HDMI output to a display, or open a camera preview on the PC.
- Press Menu on the AVer remote.
- Go to the camera, video or image section of the menu.
- Set Flip to On (and Mirror if your model needs it for 180°).
- Exit the menu. The setting is saved in the camera.
Models that work with the IR remote include the CAM520 Pro3, CAM570 and the PTZ310UV2/PTZ330UV2.
Method 2: Web UI (network-connected cameras)
- Find the camera's IP address (from the OSD, your DHCP server, or AVer's discovery tools). See AVer default IP and password.
- Open the IP in a browser and sign in.
- Go to the video or image settings page.
- Enable Flip (and Mirror if needed), then save.
Method 3: Room Management
- Install AVer Room Management on the PC the camera is connected to (USB) or that can reach it on the network. See AVer PTZApp software.
- Select the camera.
- Open the image or camera settings and enable Flip.
After flipping: check these
- Pan and tilt direction. Use the remote's arrows. If left moves right, check for a separate direction or mount setting in the menu, or adjust it in your control system.
- Presets. Presets saved before flipping point to the wrong place. Re-save them. See AVer auto tracking and presets.
- Auto-tracking. Re-test tracking zones after the change.
- Control systems. If a Crestron, Q-SYS or VISCA controller drives the camera, confirm directions there too. See AVer VISCA, NDI and Crestron control.
Still upside down?
- Check whether the meeting app or capture software is rotating the image as well.
- Factory reset can clear a stuck setting; you'll need to reapply Flip afterward. See factory reset an AVer camera.
- For other image issues, see AVer camera not working.
Mounting a camera in a high ceiling or church? Send us the space details and we'll recommend the camera, mount and cable run.
Related guides
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