AVer PTZ cameras such as the PTZ310 and PTZ330 series are normally set to DHCP, so they take an IP address from your network rather than using a fixed default. You can find the address in the camera's on-screen menu (Menu > System > Information) or by running a search in AVer IPCam Utility or AVer PTZ Management. The default web login on these PTZ models is admin / admin (some firmware uses administrator), and the camera asks you to change it the first time you sign in.
Default credentials
| Camera line | Default web login | Notes |
|---|---|---|
| PTZ310 / PTZ330 series (incl. PTZ310UV2, PTZ330UV2) | admin / admin, or administrator | Prompts for a new username/password on first login |
| TR310 / TR333 tracking cameras | admin / admin, or administrator | Same as PTZ series |
| TR320 / TR530 | Password: admin | Per AVer's how-to guide |
| CAM and VB series USB cameras and bars (CAM520 Pro3, CAM550, CAM570, VB342 Pro, VB350) | Password aver4321 | New account and password required at first login |
| AVer Enterprise Management software | admin / admin | This is the software login, not the camera's |
USB conference cameras and video bars such as the CAM520 Pro3, CAM550, CAM570, VB342 Pro and VB350 also have a web interface when connected to Ethernet (DHCP by default). AVer's default web password for these is aver4321, and you're required to set a new account and password at first login. Find the IP with AVer Device Utility / IP Finder or AVer Room Management, which can also reset a forgotten web password. Firmware updates can change default behavior, so the model's current manual is the final word.
How to find the camera's IP address
Option 1: on-screen menu (OSD)
- Connect the camera's HDMI or SDI output to a display.
- Press Menu on the IR remote.
- Go to Network and confirm DHCP is On (or set a static address).
- Go to System > Information to read the IP address.
Option 2: AVer IPCam Utility
- Download AVer IPCam Utility from AVer's support site for your model.
- Connect your PC to the same network (same subnet) as the camera.
- Click Search. The utility lists cameras with model name, IP address, MAC address and firmware version.
- Select the camera to change it to a static IP or back to DHCP.
Option 3: AVer PTZ Management Use Setup > Device > Add and run Auto Search to find AVer PTZ and NDI cameras on the LAN.
Option 4: your router or DHCP server Look for the camera's MAC address in the DHCP lease table. The MAC is also printed on the label on the camera.
Logging in to the web interface
- Open Chrome on a computer on the same subnet.
- Enter the camera's IP address.
- Sign in with the default credentials above.
- Set a new username and strong password when prompted, and record it somewhere safe.
Changing the IP address
Assign a static IP or a DHCP reservation for any camera controlled by a control system, joystick or software, so the address doesn't change after a reboot. Set it in the web interface's network settings, the OSD Network menu, or IPCam Utility. If you set a static address, turn DHCP off and double-check the subnet mask and gateway.
VISCA over IP and control ports
AVer's PTZ Management documentation lists these ports for network control, which should be open between the controller and the camera if they sit on different network segments:
| Function | Port |
|---|---|
| VISCA over IP (UDP) | 52381 |
| Web / CGI (HTTP) | 80 |
| RTSP streaming | 554 |
Full control details in AVer PTZ control: VISCA over IP, NDI, RTSP and Crestron.
Forgot the password?
If you changed the password and lost it, a factory reset restores defaults (and the network settings). See how to factory reset an AVer camera. After a reset, set DHCP or your static address again.
Troubleshooting discovery
- Camera not found: make sure the PC and camera are on the same subnet and VLAN; discovery doesn't usually cross routers.
- IP conflict: use IPCam Utility to change the address, or reserve one in DHCP.
- No PoE power: confirm the switch port supplies PoE+ if the camera needs it.
- Firewall: allow the utility through the PC's firewall.
More fixes in AVer camera not working, plus AVer camera software and AVer setup manuals. Browse the AVer lineup.
Need help integrating AVer PTZ cameras with a control system? Tell us about the room.
Related guides
- AVer PTZ control: VISCA over IP, NDI, RTSP and Crestron
- How to Flip an Upside-Down AVer Camera Image
- AVer CAM520 Pro3 admin login, IP address and settings
- AVer PTZ310UV2 admin login, IP address and settings
- AVer PTZ330UV2 admin login, IP address and settings
- Yealink MeetingBar Default Username and Password
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