To factory reset an AVer conference or PTZ camera, open its web interface by IP address, go to the System settings and choose Restore to factory default (the wording varies slightly by model). If you can't reach the web page, use AVer's Room Management (formerly PTZApp 2) or EZManager software, or the hardware reset method in your model's manual. A factory reset clears network settings, presets and the admin password.
Before you reset
- Try a power cycle first. Unplug power for 30 seconds. Many "frozen" cameras recover without a reset.
- Update firmware if the problem is a bug. See AVer camera firmware update.
- Note your settings. Write down the IP address, presets and image settings. A reset erases them.
- Know your network. After reset, the camera returns to its default network mode. See AVer default IP and password.
Method 1: Web interface (most PTZ and USB/IP models)
- Find the camera's IP address. On many models it shows on the HDMI output at startup, in your router's DHCP list, or in AVer Device Utility / Room Management.
- Enter the IP in a browser and sign in as admin.
- Open System (sometimes Maintenance or Setting).
- Select Factory Default or Restore Default and confirm.
- Wait for the camera to reboot. Don't unplug power during this.
This works for network-capable models such as the CAM520 Pro3, CAM550, CAM570, PTZ310UV2 and PTZ330UV2.
Method 2: AVer software
- Room Management (Windows/Mac, over USB): connect the camera by USB, open the app, go to settings and choose the restore defaults option.
- AVer Enterprise Management (network fleet tool, where deployed): select the device and run the reset or restore default action.
Download links and details: AVer PTZApp, EZManager and drivers.
Method 3: Hardware reset
Some AVer cameras have a reset pinhole or a remote-control key sequence for a hard reset, used when you can't log in. The location and timing differ by model, so follow the reset section of your model's manual. Manuals are linked in our AVer camera setup guide and manuals. Model-specific steps are also in each troubleshooting guide, such as the CAM550 troubleshooting guide and CAM520 Pro3 troubleshooting guide.
Reset a forgotten AVer camera password
- If you can still sign in with another admin account, change the password under the user/account settings.
- If not, a factory reset (software or hardware method) restores the default login. Change it right away after the reset.
- Default credentials differ by model and firmware. See AVer camera default IP, username and password.
After the reset
- Set the IP address (DHCP or static).
- Set a new admin password.
- Re-check image flip or mirror if the camera is ceiling-mounted (flip image).
- Re-create presets.
- Turn auto framing or tracking back on if you use it (auto tracking setup).
Setting and recalling presets with the remote
Presets save a camera position (pan, tilt and zoom) so you can jump to it with one button.
- Move the camera to the position you want with the arrow and zoom keys.
- On most AVer remotes, press the Preset key, then a number key to save the position to that number.
- To recall, press the number key.
Exact key names and the number of presets vary by model and remote, so check the manual. You can also save and recall presets in the web interface or Room Management, which is easier for naming and testing. Presets are erased by a factory reset.
If the camera still misbehaves after a reset, see AVer camera not working or AVer warranty and support.
Replacing a camera that won't recover? Ask us for a like-for-like recommendation.
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