Fixes for the most common AVer CAM570 problems, from the quickest checks to when to contact AVer. Start at the top: most issues are a setting, a cable or firmware.
CAM570 status lights
Solid red = start-up; solid orange = standby; solid blue = streaming video; flashing blue 2 s/4 s = gesture control.
AVer's own notes for the CAM570
- HDMI output is automatically disabled while streaming 4K over USB or RTSP.
What the CAM570 has
Check the problem against what this model actually has:
- Third-party audio: Preset Link with Shure/Sennheiser/Yamaha ceiling mics
- Power: 12V/2A or PoE+ (802.3at)
- In the box: CAM570 unit, power adapter (3 m), USB 3.1 type-B to type-A cable (3m), remote control, mini DIN9 to mini DIN8 RS232 adapter cable, HDMI cable (3 m), wall mount bracket and screws, tripod screw, drill paper and QR code card
Quick checks
- Restart the device: unplug power for 30 seconds, then reconnect.
- Reconnect the cables, using the ones that came in the box.
- Check that the CAM570 is selected as the camera in Teams, Zoom or Meet.
- Update the firmware. How
Camera not detected or not showing in Teams/Zoom
- Check that the meeting app has the right camera selected (Settings → Devices in Teams, Settings → Video in Zoom).
- Plug the USB cable straight into the computer, not a hub or dock, and try the cable that came in the box.
- Close any other app that may be using the camera, then restart the meeting app.
- Restart the CAM570 by unplugging power for 30 seconds.
- Update the device firmware and the computer's meeting app.
Picture is blurry, dark or badly framed
- Clean the lens with a dry microfiber cloth.
- Make sure auto-framing or speaker tracking is turned on in AVer's app or the device settings.
- Light faces from the front; avoid a bright window behind people.
- Check the camera is at roughly eye level and centered on the room.
Keeps disconnecting or drops out
- Use the original cable and a direct port on the computer; long or cheap USB extensions cause dropouts.
- Turn off USB power saving on the computer (Windows: Device Manager → USB Root Hub → Power Management).
- Use wired Ethernet rather than Wi-Fi, and check the switch port for errors.
- Update firmware and the meeting app.
Won't turn on or status light is red/blinking
- Check the power adapter is the original one and firmly connected, and try another outlet.
- Unplug for 30 seconds and power it back on.
- Check the status light meaning in the user guide; a blinking light during startup or updates is often normal.
- If it never finishes starting, contact the manufacturer's support for a recovery.
Still not working? Factory reset
A reset is the last step, because it clears settings. How to factory reset the CAM570
When to contact AVer
If none of this works, the device may need warranty service (AVer warranty: camera 3 years, accessories 1 year). Open a case on AVer support. Bought from us? Contact us and we'll help with the claim.
More CAM570 guides
- CAM570 buyer's guide: specs and price
- CAM570: setup guide
- CAM570: mounting and placement
- CAM570: Teams, Zoom and Google Meet
- CAM570: what room size it covers
- CAM570: price and total room cost
- CAM570: full specs
- CAM570: alternatives compared
- CAM570: factory reset
- CAM570: admin login and settings
- All AVer PTZ cameras compared
Related guides
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