To update Yealink video bar or room system firmware, use the device's web interface (Settings or Upgrade section, then upload or check for new firmware), Yealink's device management cloud, or the Teams or Zoom admin portal for certified rooms. To factory reset, use the reset option in the device's settings or web interface, or, if you can't get into the device, press and hold the reset pinhole with a paper clip while it's powered on. A factory reset erases accounts and settings, so have the room's sign-in details ready first.
Before you start
- Know which software you're updating. A Yealink Teams Room on Android has the Yealink device firmware plus the Teams Rooms app and Microsoft's admin agent. Zoom Rooms appliances have Yealink firmware plus the Zoom Rooms app. Updating one doesn't always update the other.
- Keep power and network stable. Don't unplug the device mid-update.
- Update paired devices too. Touch panels, wireless sharing pods and expansion mics often have their own firmware and must be on compatible versions.
- Back up settings if your web interface offers a config export.
How to update Yealink firmware
Method 1: Device web interface
- Find the device's IP address on its settings screen or touch panel.
- Open a browser on the same network and go to
https://<device-ip>. - Sign in with the admin account. If it was never changed, see Yealink MeetingBar default password and change it after.
- Open the firmware upgrade section, usually under Settings or System.
- Either check for an online update or upload a firmware file downloaded from Yealink's support site for your exact model.
- Start the upgrade and wait. The device reboots, sometimes more than once.
Method 2: Yealink device management cloud
Yealink offers cloud and on-premises device management platforms for fleets. You can schedule firmware for many rooms at once and see versions across sites. Good for organizations with more than a few rooms.
Method 3: Teams or Zoom admin portals
- Microsoft Teams Rooms on Android: firmware and app updates for certified devices are managed by Microsoft's device management tools. Microsoft is moving Teams device management from the Teams admin center to the Teams Rooms Pro Management portal in phases. See updating Teams Rooms.
- Zoom Rooms: Zoom's web portal can push Zoom Rooms app and supported appliance firmware updates. See Zoom Rooms updates.
For certified Teams devices, Microsoft recommends staying on a firmware version validated for Teams. Don't load an arbitrary build from another source.
How to factory reset a Yealink room device
Soft reset (from settings)
- On the touch panel or device settings, open Settings > Advanced (admin password required), or open the web interface.
- Find Reset to Factory (often under Upgrade, System or Maintenance).
- Confirm. The device erases settings and accounts, then reboots to the first-run wizard.
Hard reset (reset pinhole)
Use this if you can't sign in or the device won't respond.
- Leave the device powered on.
- Press and hold the reset pinhole on the device with a paper clip. Hold time varies by model, commonly around 10 seconds or more, until the indicator or screen shows it's resetting.
- Release and wait for the reboot.
Check the quick start guide for your model; the pinhole location and hold time differ between MeetingBars, MeetingBoards and RoomCast. For RoomCast specifically, see how to factory reset a Yealink RoomCast.
Resetting a Yealink Teams Room
After a reset, a Teams Rooms device starts over:
- Choose the platform (if the device supports more than one).
- Re-pair the touch panel. Panels may also need a reset if they won't pair.
- Sign in with the room's resource account.
- In the Teams admin tools, the old device record may remain. Remove stale entries to keep the inventory clean.
If the device won't sign in afterward, see Teams Rooms sign-in problems and Teams Rooms "no license found".
When to reset vs update
| Problem | Try first |
|---|---|
| A known bug or new feature | Update firmware |
| Panel won't pair | Update both devices, then reset the panel |
| Forgotten admin password | Hard reset |
| Moving the device to a new room or tenant | Factory reset, then re-provision |
| Random freezes | Power-cycle, update, then reset if it continues |
More Yealink help: Yealink conference room setup, how to set up a Yealink MeetingBar and Yealink video conferencing.
Stuck on a Yealink room that won't come back? Contact us with the model and what you've tried.
Shop the current models: Yealink MeetingBar A40, Yealink MeetingBar A30, Yealink SmartVision 60. See the full Yealink lineup.
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