Zoom Rooms are updated from the Zoom web portal: go to Room Management > Zoom Rooms, select a room or location, and either turn on automatic updates with a maintenance window or push a newer version manually. On Zoom Rooms appliances (Android-based bars and boards), the Zoom Rooms app and the device firmware are typically delivered together through Zoom's device management. Zoom publishes release notes for Zoom Rooms and controllers on its support site, and older versions stop being supported over time under Zoom's software lifecycle policy.
How Zoom Rooms updates work
| Room type | What gets updated | How |
|---|---|---|
| Windows or Mac Zoom Rooms PC | Zoom Rooms app | Web portal (manual or automatic) |
| Zoom Rooms controller (iPad, Android tablet) | Controller app | App store or portal, depending on device |
| Appliance (Android bar, board, kit) | App + device firmware | Web portal / Zoom Device Management |
| Peripherals on a PC room (USB camera, mics) | Peripheral firmware | Manufacturer tools |
How to update Zoom Rooms
Manual upgrade from the web portal
- Sign in to the Zoom web portal as an admin.
- Go to Room Management > Zoom Rooms.
- Select the room (or open the location to see several rooms).
- Find the room's current version and use the upgrade option next to it. Menu names shift as Zoom updates the portal, so check Zoom's support article if yours looks different.
- The room installs the update when idle and restarts.
Automatic updates
- In the portal, open the account, location or room Settings.
- Turn on automatic updates and set an update window (for example overnight).
- Rooms update during the window when no meeting is in progress.
Settings at the account level apply to all locations unless overridden. Many admins test a new version on one or two rooms first, then roll it out by location.
Appliance firmware
Zoom Rooms appliances from brands like AVer, Jabra, Neat, Poly, Logitech and Yealink receive updates through Zoom's device management in the web portal. Some manufacturers also offer their own management tools for firmware outside the Zoom app. Examples we carry: AVer VB370A, Jabra PanaCast 50 Video Bar System, Neat Bar Gen 2.
For PC-based rooms, update USB peripherals with the manufacturer's software, such as Logitech Sync.
Release notes and versions
Zoom posts Zoom Rooms release notes on its support site, organized by platform (Windows, macOS, Android appliances, controllers). Check them before broad rollouts for new features, fixed issues and any change to supported hardware. The room's current version appears in the web portal's room list and on the room's settings screen.
End of life and minimum versions
Zoom runs a software lifecycle policy: older client and Zoom Rooms versions eventually fall below the minimum supported version, and rooms on those versions may be blocked from joining meetings until they update. Hardware can also reach end of support, after which it stops getting new versions. Keep automatic updates on, and check Zoom's support site for the current minimum version and end-of-life lists before buying used or older appliances.
Restarting a Zoom Room
- From the portal: Room Management > Zoom Rooms > select the room > Restart.
- From the controller: Settings (passcode required) > restart option.
- Power cycle: unplug and restart the appliance or PC as a last resort.
A restart often fixes a room that won't join or shows "offline." See Zoom Rooms troubleshooting.
Best practices
- Use an overnight update window.
- Pilot updates on a few rooms first.
- Keep the room's PC operating system and drivers current, too.
- Watch the portal's alerts for rooms that fall behind.
More on managing rooms: Zoom Rooms admin portal, Zoom Rooms setup and certified hardware.
Replacing rooms that are out of support? Get a quote for current Zoom Rooms hardware.
Related guides
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