To factory reset a Yealink RoomCast, sign in to its web interface and go to System > Back & Restore > Reset to Factory Settings. You can also reset from the device itself under Settings > System Settings > Debug > Reset to factory, or, if you can't get in at all, press and hold the Reset button on the back with a paperclip while the unit is powered on. A factory reset erases all settings, including Wi-Fi, passwords and paired buttons.
These steps come from Yealink's RoomCast documentation. The RoomCast E2 is a newer model; its menus may be labeled differently, so check the E2 manual if a menu name doesn't match.
Before you reset
A reset is a last resort. Try these first:
- Restart it. Unplug power (or PoE) for 10 seconds.
- Check the network. Confirm the Ethernet cable and that the IP address shows on screen.
- Update firmware. Many bugs are fixed in updates. See RoomCast firmware.
- Try the troubleshooting guide. RoomCast troubleshooting.
If you plan to reset, note your network settings, hotspot name and password, and any update schedule so you can restore them.
Method 1: reset from the web interface
- Find the RoomCast's IP address. It's shown in the bottom-right corner of the home screen on the connected display.
- On a computer on the same network, open a browser and enter that IP address.
- Sign in as the administrator. The factory default is username admin, password 0000, but you were prompted to change it at first setup. See RoomCast default password.
- Go to System > Back & Restore.
- Click Reset to Factory Settings and confirm.
- Wait for the RoomCast to restart. Don't unplug it during the reset.
Method 2: reset from the device menu
Use this if you have a mouse or touch screen connected to the RoomCast.
- Open Settings on the RoomCast screen.
- Go to System Settings > Debug.
- Enter the admin password.
- Select Reset to factory and confirm.
Method 3: hard reset with the reset button
Use this if you don't know the admin password or can't reach the web interface.
- Make sure the RoomCast is powered on.
- Find the Reset pinhole on the back of the unit.
- Press and hold it with the end of a paperclip for a few seconds.
- Release and wait for the RoomCast to fully reset and power back on.
Yealink's guide doesn't specify an exact hold time. If nothing happens, hold it a bit longer, around 10 seconds.
What to do after a reset
| Step | Why |
|---|---|
| Run the setup wizard on screen | Set language, time zone and network |
| Set a new admin password | The factory default is publicly known |
| Reconnect to your network | Ethernet or Wi-Fi settings are erased |
| Restore hotspot name and password | Guests' devices connect to it for casting |
| Re-pair the presentation button | Plug the WPP20 into the RoomCast's USB port to pair. See button pairing. |
| Check firmware | Update to the latest version |
| Re-add to management | If you use Yealink's device management platform |
Full setup steps: RoomCast setup and the RoomCast manual guide.
If the reset doesn't fix it
- It won't boot after a reset. Try a different power adapter or PoE port. Then contact Yealink support or your reseller.
- Casting still fails. Check that guests are on the same network or the RoomCast hotspot, and that AirPlay or Miracast is enabled. See RoomCast AirPlay and Miracast.
- No picture on the display. Check the HDMI cable and the TV input. Try another HDMI port.
For other Yealink devices, see the Yealink firmware and reset guide.
Still stuck after a reset? Contact us with the model and what you've tried and we'll help you sort it out.
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