How to factory reset the Neat Pad Pro, and when you should (and shouldn't).
How to factory reset the Pad Pro
- Manual: press the small reset button on the back for more than 5 s and release (purple Neat logo appears).
- If paired with a Neat Bar, reset both; a standalone Pad (scheduler/controller) can be reset alone.
- Software: Zoom - Settings > General > System Settings > passcode > System Settings (Neat) > System > Reset.
- Teams - More > Settings > Device Settings > System > Reset > Factory Reset.
Before you reset
- A factory reset erases settings, sign-in and pairing. You'll need to set the device up again.
- Try a simple restart first: unplug the network cable for 30 seconds.
- If the device is managed by IT, check with them; it may need to be re-enrolled in the management portal.
After the reset
Set it up again with our Pad Pro setup guide, then update the firmware.
Steps from Neat's documentation. Check the official guide for your firmware version.
More Pad Pro guides
- Pad Pro buyer's guide: specs and price
- Pad Pro: setup guide
- Pad Pro: troubleshooting
- Pad Pro: mounting and placement
- Pad Pro: Teams, Zoom and Google Meet
- Pad Pro: price and total room cost
- Pad Pro: full specs
- Pad Pro: alternatives compared
- Pad Pro: accessories
- All Neat touch controllers compared
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