How to factory reset the Neat Pad Generation 2, and when you should (and shouldn't).
How to factory reset the Pad Generation 2
- Manual: press the small reset button on the back for more than 5 s and release (purple Neat logo appears).
- If paired with a Neat Bar, reset both; a standalone Pad (scheduler/controller) can be reset alone.
- Software: Zoom - Settings > General > System Settings > passcode > System Settings (Neat) > System > Reset.
- Teams - More > Settings > Device Settings > System > Reset > Factory Reset.
Before you reset
- A factory reset erases settings, sign-in and pairing. You'll need to set the device up again.
- Try a simple restart first: unplug the network cable for 30 seconds.
- If the device is managed by IT, check with them; it may need to be re-enrolled in the management portal.
After the reset
Set it up again with our Pad Generation 2 setup guide, then update the firmware.
Steps from Neat's documentation. Check the official guide for your firmware version.
More Pad Generation 2 guides
- Pad Generation 2 buyer's guide: specs and price
- Pad Generation 2: setup guide
- Pad Generation 2: troubleshooting
- Pad Generation 2: mounting and placement
- Pad Generation 2: Teams, Zoom and Google Meet
- Pad Generation 2: price and total room cost
- Pad Generation 2: full specs
- Pad Generation 2: alternatives compared
- Pad Generation 2: accessories
- All Neat touch controllers compared
Related guides
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