How to set up the Neat Pad Generation 2, from unboxing to a working test. It pairs with the Bar Generation 2, Bar Pro, Board 50, Board Pro and others over the network to start and control meetings.
Before you start: check the box
- Neat Pad 2
- Ethernet cable (3 m)
- Warranty book
What you need
- Ports on the Pad Generation 2: Network: Ethernet 1.0 Gbps (PoE), Wi-Fi 6.
- To pair: the Bar Generation 2, Bar Pro, Board 50 and others on the same network subnet, plus a PoE switch port or injector.
- Power: IEEE 802.3af PoE, Class 3.
Pad Generation 2 at a glance
- Display: 8-inch touchscreen, 1280 × 800, 16:10
- Microphones: One integrated microphone
Step by step
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Pick the position. Place it at the head or center of the table where people can reach it, on its table or riser mount, and route the cable under the table or through a grommet. See Pad Generation 2 mounting and placement.
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Connect the network cable. Connect one Ethernet cable from a PoE switch port or injector (802.3af); that one cable powers it and connects it to the network.
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Pair it with the room system. Power it on, then follow the on-screen pairing to connect it to the Bar Generation 2, Bar Pro and others on the same network, and sign in to the room's meeting account from the controller.
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Update the firmware. Neat devices are preconfigured to update automatically: once connected they check the Stable channel and install available software, unless automatic updates are turned off. See Updating the firmware below.
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Run a test meeting. Start a meeting from the controller, then mute, change the volume and share content from it. Check that the bar or room PC responds each time.
Updating the firmware
Neat devices are preconfigured to update automatically: once connected they check the Stable channel and install available software, unless automatic updates are turned off. Neat recommends managing upgrades through Neat Pulse or automatic updates. Neat strongly discourages manual updating without Pulse.
Tools:
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Neat Pulse: cloud management platform incl. automatic, scheduled, delayed and manual software updates
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Don't unplug the network cable while an update runs.
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Update one room first, test a call, then roll out to the rest.
Manual and documentation
Neat's product page for the Pad Generation 2: documentation and downloads. Check it for exact port diagrams and admin settings for your firmware version; more guides are on the Neat support site.
If something doesn't work
Start with Pad Generation 2 troubleshooting. Want it done for you? We plan rooms and ship them ready to install. Get a quote.
More Pad Generation 2 guides
- Pad Generation 2 buyer's guide: specs and price
- Pad Generation 2: troubleshooting
- Pad Generation 2: mounting and placement
- Pad Generation 2: Teams, Zoom and Google Meet
- Pad Generation 2: price and total room cost
- Pad Generation 2: full specs
- Pad Generation 2: alternatives compared
- Pad Generation 2: accessories
- Pad Generation 2: factory reset
- All Neat touch controllers compared
Related guides
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