How to set up the Neat Pad Pro, from unboxing to a working test. It pairs with the Bar Pro, Board Pro, Bar Generation 2 and Board 50 over the network to start and control meetings.
Before you start: check the box
- Neat Pad Pro
- Multi-bracket (wall mount and table stand)
- Cable lock
- Hex key 2 mm
- Ethernet cable (3 m)
- Warranty book
What you need
- Ports on the Pad Pro: Network: Ethernet 2.5 Gbps (PoE), Wi-Fi 6E.
- To pair: the Bar Pro, Board Pro, Bar Generation 2 and others on the same network subnet, plus a PoE switch port or injector.
- Power: IEEE 802.3af PoE, Class 0.
Pad Pro at a glance
- Display: 10.1-inch touch screen, 1920 x 1200, 16:10
- Microphones: Two integrated microphones
Step by step
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Pick the position. Place it at the head or center of the table where people can reach it, on its table or riser mount, and route the cable under the table or through a grommet. See Pad Pro mounting and placement.
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Connect the network cable. Connect one Ethernet cable from a PoE switch port or injector (802.3af); that one cable powers it and connects it to the network.
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Pair it with the room system. Power it on, then follow the on-screen pairing to connect it to the Bar Pro, Board Pro and others on the same network, and sign in to the room's meeting account from the controller.
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Update the firmware. Neat devices are preconfigured to update automatically: once connected they check the Stable channel and install available software, unless automatic updates are turned off. See Updating the firmware below.
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Run a test meeting. Start a meeting from the controller, then mute, change the volume and share content from it. Check that the bar or room PC responds each time.
Updating the firmware
Neat devices are preconfigured to update automatically: once connected they check the Stable channel and install available software, unless automatic updates are turned off. Neat recommends managing upgrades through Neat Pulse or automatic updates. Neat strongly discourages manual updating without Pulse.
Tools:
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Neat Pulse: cloud management platform incl. automatic, scheduled, delayed and manual software updates
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Don't unplug the network cable while an update runs.
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Update one room first, test a call, then roll out to the rest.
Manual and documentation
Neat's product page for the Pad Pro: documentation and downloads. Check it for exact port diagrams and admin settings for your firmware version; more guides are on the Neat support site.
If something doesn't work
Start with Pad Pro troubleshooting. Want it done for you? We plan rooms and ship them ready to install. Get a quote.
More Pad Pro guides
- Pad Pro buyer's guide: specs and price
- Pad Pro: troubleshooting
- Pad Pro: mounting and placement
- Pad Pro: Teams, Zoom and Google Meet
- Pad Pro: price and total room cost
- Pad Pro: full specs
- Pad Pro: alternatives compared
- Pad Pro: accessories
- Pad Pro: factory reset
- All Neat touch controllers compared
Related guides
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