How to factory reset the Neat Bar Pro, and when you should (and shouldn't).
How to factory reset the Bar Pro
- Manual: with the device powered on, press the small reset button on the back for more than 5 s and release (purple Neat logo appears).
- Reset a paired Neat Pad too.
- Software reset from the Pad as for Neat Bar (Zoom: System Settings (Neat) > System > Reset.
- Teams: Device Settings > System > Reset > Factory Reset).
Before you reset
- A factory reset erases settings, sign-in and pairing. You'll need to set the device up again.
- Try a simple restart first: unplug power for 30 seconds.
- If the device is managed by IT, check with them; it may need to be re-enrolled in the management portal.
After the reset
Set it up again with our Bar Pro setup guide, then update the firmware.
Steps from Neat's documentation. Check the official guide for your firmware version.
More Bar Pro guides
- Bar Pro buyer's guide: specs and price
- Bar Pro: setup guide
- Bar Pro: troubleshooting
- Bar Pro: mounting and placement
- Bar Pro: Teams, Zoom and Google Meet
- Bar Pro: what room size it covers
- Bar Pro: price and total room cost
- Bar Pro: full specs
- Bar Pro: alternatives compared
- Bar Pro: accessories
- All Neat video bars compared
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