How to set up the Neat Bar Pro, from unboxing to a working test. It works two ways: as an appliance that runs Teams Rooms, Zoom Rooms or another platform on the device itself, or in USB mode connected to a laptop or room PC, so it works with any meeting app.
Before you start: check the box
- Neat Bar Pro
- HDMI cable (2 m)
- Ethernet cable (3 m)
- Power cable (3 m)
- Mount adapter, wall mount, screen mount and table stand
- VESA screws, spacers and extra screw bags
- 5 mm and 2 mm hex keys
What you need
- Ports on the Bar Pro: Ports: Ethernet, 3x HDMI out, HDMI-in, USB-C, auxiliary RJ45 for 3rd party audio; Wireless: WiFi, Bluetooth.
- For appliance mode: a wired Ethernet drop (recommended over Wi-Fi), a display with HDMI input, a touch controller, and a Teams, Zoom or Google Meet account and license for the room.
- For USB mode: a laptop or room PC with a free USB port that matches the included cable. Plug directly into the computer rather than through a hub where possible.
- Power: Built-in 100-240V; in call 12-17W.
Bar Pro at a glance
- Camera: 100 MP system: wide 50 MP ƒ/2.8 113° HFOV + tele 50 MP ƒ/1.8 70° HFOV
- Microphones: 16 microphones in beamforming array + 4 tracking mics
Step by step
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Pick the position. Center the camera on the main display, just above or below the screen, at roughly seated eye level so people look at the camera when they look at the screen. See Bar Pro mounting and placement.
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Connect power and cables. Connect the power cord. Then connect the cables your setup needs (Ports: Ethernet, 3x HDMI out, HDMI-in, USB-C, auxiliary RJ45 for 3rd party audio). Use the cables in the box first; long runs may need the manufacturer's extender.
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Pair a phone (optional). Put it in Bluetooth pairing mode (see the quick start guide for the button) and pick it on your phone. Bluetooth is for calls from a phone or tablet; for meetings on a computer, USB is more reliable.
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Set up appliance mode. Neat devices ship as Zoom Rooms or Microsoft Teams Rooms appliances; follow the per-device setup guide on support.neat.no, connect to the network and sign the device into your Zoom or Teams account (get credentials from your admin). A Neat Bar is paired with a Neat Pad as its controller; a Pad can also run standalone as a Zoom/Teams scheduler or controller.
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Set up USB mode. Connect the Bar Pro to the computer by USB. In Teams, Zoom or Meet, open the device settings and select the Bar Pro as the camera, microphone and speaker.
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Update the firmware. Neat devices are preconfigured to update automatically: once connected they check the Stable channel and install available software, unless automatic updates are turned off. See Updating the firmware below.
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Run a test call. Join a test meeting, check framing from every seat, speak from the far end of the table, and have the remote side confirm they hear you clearly with no echo.
Updating the firmware
Neat devices are preconfigured to update automatically: once connected they check the Stable channel and install available software, unless automatic updates are turned off. Neat recommends managing upgrades through Neat Pulse or automatic updates. Neat strongly discourages manual updating without Pulse.
Tools:
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Neat Pulse: cloud management platform incl. automatic, scheduled, delayed and manual software updates
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Don't unplug power or USB while an update runs.
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Close Teams, Zoom and other apps that use the device before updating it from a computer.
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Update one room first, test a call, then roll out to the rest.
Manual and documentation
Neat's product page for the Bar Pro: documentation and downloads. Check it for exact port diagrams and admin settings for your firmware version; more guides are on the Neat support site.
If something doesn't work
Start with Bar Pro troubleshooting. Want it done for you? We plan rooms and ship them ready to install. Get a quote.
More Bar Pro guides
- Bar Pro buyer's guide: specs and price
- Bar Pro: troubleshooting
- Bar Pro: mounting and placement
- Bar Pro: Teams, Zoom and Google Meet
- Bar Pro: what room size it covers
- Bar Pro: price and total room cost
- Bar Pro: full specs
- Bar Pro: alternatives compared
- Bar Pro: accessories
- Bar Pro: factory reset
- All Neat video bars compared
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