How to factory reset the Neat Board Pro, and when you should (and shouldn't).
How to factory reset the Board Pro
- Manual: press the small reset button on the back for more than 5 s and release.
- Software: Zoom - tap screen > Settings gear > General > System Settings > passcode > System Settings (Neat) > System > Reset.
- Teams - More > Device Settings > Admin settings > Password > Debug > Reset.
Before you reset
- A factory reset erases settings, sign-in and pairing. You'll need to set the device up again.
- Try a simple restart first: unplug power for 30 seconds.
- If the device is managed by IT, check with them; it may need to be re-enrolled in the management portal.
After the reset
Set it up again with our Board Pro setup guide, then update the firmware.
Steps from Neat's documentation. Check the official guide for your firmware version.
More Board Pro guides
- Board Pro buyer's guide: specs and price
- Board Pro: setup guide
- Board Pro: troubleshooting
- Board Pro: mounting and placement
- Board Pro: Teams, Zoom and Google Meet
- Board Pro: what room size it covers
- Board Pro: price and total room cost
- Board Pro: full specs
- Board Pro: alternatives compared
- Board Pro: accessories
- All Neat collaboration boards compared
Related guides
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