How to set up the Neat Board Pro, from unboxing to a working test. It works two ways: as an appliance that runs Teams Rooms, Zoom Rooms or another platform on the device itself, or in USB mode connected to a laptop or room PC, so it works with any meeting app.
Before you start: check the box
- Neat Board Pro with table stand
- Power cord (3 m)
- Ethernet cable (5 m)
- Neat Active Marker
- Table stand
What you need
- Ports on the Board Pro: Ports: Ethernet, USB-C (DP Alt Mode, BYOD), HDMI-in, HDMI-out, auxiliary RJ45 for 3rd party audio; Wireless: WiFi 6, Bluetooth.
- For appliance mode: a wired Ethernet drop, a wall mount or stand rated for its weight, and a Teams, Zoom or Google Meet account and license for the room. A second screen is optional (HDMI out).
- For USB mode: a laptop or room PC with a free USB port that matches the included cable. Plug directly into the computer rather than through a hub where possible.
- Power: Built-in 100-240V; in call 135W.
Board Pro at a glance
- Display: 65-inch capacitive multi-touch LCD, 4K 3840 x 2160
- Camera: 100 MP system: wide 50 MP 113° HFOV + tele 50 MP 70° HFOV
- Microphones: 5 mics in end-fire array + 5 sensor mics
Step by step
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Pick the wall or stand position. Put the camera at roughly seated eye level, keep the farthest seat within the 33 ft (10 m) audio pickup, and avoid a window behind the board. See Board Pro mounting and placement.
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Connect power and cables. Connect the power cord. Then connect the cables your setup needs (Ports: Ethernet, USB-C (DP Alt Mode, BYOD), HDMI-in, HDMI-out, auxiliary RJ45 for 3rd party audio). Use the cables in the box first; long runs may need the manufacturer's extender.
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Set up appliance mode. Neat devices ship as Zoom Rooms or Microsoft Teams Rooms appliances; follow the per-device setup guide on support.neat.no, connect to the network and sign the device into your Zoom or Teams account (get credentials from your admin). A Pad can also run standalone as a Zoom/Teams scheduler or controller.
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Set up USB mode. Connect the Board Pro to the computer by USB. In Teams, Zoom or Meet, open the device settings and select the Board Pro as the camera, microphone and speaker.
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Update the firmware. Neat devices are preconfigured to update automatically: once connected they check the Stable channel and install available software, unless automatic updates are turned off. See Updating the firmware below.
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Run a test call. Join a test meeting, check framing from every seat, speak from the far end of the table, and have the remote side confirm they hear you clearly with no echo.
Updating the firmware
Neat devices are preconfigured to update automatically: once connected they check the Stable channel and install available software, unless automatic updates are turned off. Neat recommends managing upgrades through Neat Pulse or automatic updates. Neat strongly discourages manual updating without Pulse.
Tools:
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Neat Pulse: cloud management platform incl. automatic, scheduled, delayed and manual software updates
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Don't unplug power or USB while an update runs.
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Close Teams, Zoom and other apps that use the device before updating it from a computer.
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Update one room first, test a call, then roll out to the rest.
Manual and documentation
Neat's product page for the Board Pro: documentation and downloads. Check it for exact port diagrams and admin settings for your firmware version; more guides are on the Neat support site.
If something doesn't work
Start with Board Pro troubleshooting. Want it done for you? We plan rooms and ship them ready to install. Get a quote.
More Board Pro guides
- Board Pro buyer's guide: specs and price
- Board Pro: troubleshooting
- Board Pro: mounting and placement
- Board Pro: Teams, Zoom and Google Meet
- Board Pro: what room size it covers
- Board Pro: price and total room cost
- Board Pro: full specs
- Board Pro: alternatives compared
- Board Pro: accessories
- Board Pro: factory reset
- All Neat collaboration boards compared
Related guides
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