Fixes for the most common Logitech Tap Scheduler problems, from the quickest checks to when to contact Logitech. Start at the top: most issues are a setting, a cable or firmware.
What the Tap Scheduler has
Check the problem against what this model actually has:
- Screen: 10.1-inch IPS, 1280 x 800, 10-point capacitive touch
- Power: PoE, IEEE 802.3af Type 1, Class 3 (injector not included)
- Network: 10/100 Mbps Ethernet, Wi-Fi 802.11a/b/g/n/ac/ax
- In the box: Logitech Tap Scheduler, multi-surface mount (glass/drywall), corner mount accessory, mullion mount, mounting hardware and documentation
Quick checks
- Restart it: unplug the network cable for 30 seconds, then reconnect.
- Reconnect the cables, using the ones that came in the box.
- Update the firmware. How
Panel shows the wrong calendar or no bookings
- Check it's signed in to the right room resource account.
- Check the room's calendar accepts meeting invites automatically (resource booking settings).
- Sign out and back in from the panel's admin settings.
Status light shows the wrong color
- Check the panel's time zone and clock.
- Update the firmware, then restart the panel.
Keeps disconnecting or drops out
- Use wired Ethernet rather than Wi-Fi, and check the switch port for errors.
- Update firmware.
Won't turn on
- Check the switch port supplies PoE (802.3af) and has enough power budget left.
- Try a known-good cable and a PoE injector to rule out the switch.
- If it starts and then restarts, the port may not supply enough power.
Still not working? Factory reset
A reset is the last step, because it clears settings. How to factory reset the Tap Scheduler
When to contact Logitech
If none of this works, the device may need warranty service (Logitech warranty: 2 years). Open a case on Logitech support. Bought from us? Contact us and we'll help with the claim.
More Tap Scheduler guides
- Tap Scheduler buyer's guide: specs and price
- Tap Scheduler: setup guide
- Tap Scheduler: firmware updates
- Tap Scheduler: mounting and placement
- Tap Scheduler: Teams, Zoom and Google Meet
- Tap Scheduler: price and total room cost
- Tap Scheduler: full specs
- Tap Scheduler: factory reset
- All Logitech touch controllers compared
Related guides
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