Fixes for the most common Logitech Tap IP problems, from the quickest checks to when to contact Logitech. Start at the top: most issues are a setting, a cable or firmware.
Logitech's own notes for the Tap IP
- To pair later: Tap IP Settings > System > Pair New Device; unpair via device settings > ... > Forget device (Teams: Teams Admin Settings > Console pairing).
- Multiple Tap IPs per room are currently supported only on Zoom Rooms.
- Settings do not sync automatically between Tap IP and the bar; configure each device.
What the Tap IP has
Check the problem against what this model actually has:
- Screen: 10.1-inch IPS, 1280 x 800, 10-point capacitive touch
- Power: PoE, IEEE 802.3af Type 1, Class 3
- Network: 10/100 Mbps Ethernet, Wi-Fi 802.11a/b/g/n/ac, Bluetooth 5.0
- In the box: Tap IP touch controller and documentation
Quick checks
- Restart it: unplug the network cable for 30 seconds, then reconnect.
- Reconnect the cables, using the ones that came in the box.
- Update the firmware. How
Controller says 'Not paired' or can't find the room system
- Check the Tap IP and the Rally Bar, Rally Bar Mini and others are on the same network subnet.
- Re-run pairing from the controller's settings; keep it within about 10 m during Bluetooth-assisted pairing.
- Update both devices to current firmware; pairing needs matching versions.
- Restart both devices.
Touchscreen unresponsive
- Clean the screen with a dry microfiber cloth.
- Restart it by unplugging the network cable for 30 seconds.
- Update the firmware.
Keeps disconnecting or drops out
- Use wired Ethernet rather than Wi-Fi, and check the switch port for errors.
- Update firmware.
Won't turn on
- Check the switch port supplies PoE (802.3af) and has enough power budget left.
- Try a known-good cable and a PoE injector to rule out the switch.
- If it starts and then restarts, the port may not supply enough power.
Still not working? Factory reset
A reset is the last step, because it clears settings. How to factory reset the Tap IP
When to contact Logitech
If none of this works, the device may need warranty service (Logitech warranty: 2 years). Open a case on Logitech support. Bought from us? Contact us and we'll help with the claim.
More Tap IP guides
- Tap IP buyer's guide: specs and price
- Tap IP: setup guide
- Tap IP: firmware updates
- Tap IP: mounting and placement
- Tap IP: Teams, Zoom and Google Meet
- Tap IP: price and total room cost
- Tap IP: full specs
- Tap IP: alternatives compared
- Tap IP: accessories
- Tap IP: factory reset
- Tap IP: admin login and settings
- All Logitech touch controllers compared
Related guides
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