How to factory reset the Logitech Tap IP, and when you should (and shouldn't).
How to factory reset the Tap IP
- Hardware: with the device powered on, press and hold pinhole button A for 5 s, press reset button B, release B, then release A.
- Software: CollabOS settings > select the device at the top > About > Factory Reset (can reset the Tap IP or its paired host).
Before you reset
- A factory reset erases settings, sign-in and pairing. You'll need to set the device up again.
- Try a simple restart first: unplug the network cable for 30 seconds.
- If the device is managed by IT, check with them; it may need to be re-enrolled in the management portal.
After the reset
Set it up again with our Tap IP setup guide, then update the firmware.
Steps from Logitech's documentation. Check the official guide for your firmware version.
More Tap IP guides
- Tap IP buyer's guide: specs and price
- Tap IP: setup guide
- Tap IP: troubleshooting
- Tap IP: firmware updates
- Tap IP: mounting and placement
- Tap IP: Teams, Zoom and Google Meet
- Tap IP: price and total room cost
- Tap IP: full specs
- Tap IP: alternatives compared
- Tap IP: accessories
- Tap IP: admin login and settings
- All Logitech touch controllers compared
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