Zoom Rooms Passcode: Lock Settings and Reset the Passcode

The Zoom Rooms passcode (also called the room passcode or settings passcode) stops people from opening Settings or exiting the Zoom Rooms app on the controller and room device. An admin sets and changes it in the Zoom web portal under Room Management > Zoom Rooms, at the account, location or individual room level. If you forget it, an admin can view or reset it there; there's no recovery on the device itself.

What the room passcode protects

• Settings on the controller. Tapping Settings on a Zoom Rooms controller asks for the passcode when settings are locked.
• Exiting the app on a Windows or Mac Zoom Room, if the exit option is set to require the passcode.
• Device-level settings on some appliances, depending on the manufacturer.

It is not the same as a meeting passcode, which controls who can join a meeting.

How to find or change the Zoom Rooms passcode

1. Sign in to the Zoom web portal as an admin with Zoom Rooms privileges.
2. Go to Room Management > Zoom Rooms.
3. Open the settings for the account, a location, or a specific room (settings at lower levels can override higher ones unless locked).
4. Find the room passcode setting (in the security or basic settings area, depending on portal version) to view, change or reset it.
5. Save. The room picks up the change once it syncs with Zoom.

The exact labels move around as Zoom updates the portal. If you can't find it, search "room passcode" in Zoom's support site for the current path. More on the portal: Zoom Rooms admin portal.

How to lock a Zoom Room's settings

In the same Zoom Rooms settings area, turn on Lock Settings (or the equivalent option) so users must enter the room passcode to open Settings on the controller. Set it at the account or location level and lock it there if you want every room to behave the same way.

Some options, such as requiring the passcode to exit the app, apply only to PC-based Zoom Rooms and may not affect Android appliances.

Resetting a forgotten Zoom Rooms passcode

1. Have an admin open the room's settings in the web portal and set a new passcode.
2. Restart the Zoom Rooms app or device so it syncs if it doesn't update right away.
3. If the room no longer signs in at all, sign it in again with a new activation code.

If nobody in your organization has portal access, the account owner can grant Zoom Rooms admin privileges. A factory reset of the appliance won't help on its own: when you sign it back in, it picks up the passcode from the portal again.

Locking a meeting from a Zoom Room

If "lock" means locking the meeting so no one else can join: during a meeting, open the security or participant options on the controller and choose to lock the meeting. This is a meeting control and is separate from the room passcode. See the Zoom Rooms user guide.

Controllers

The passcode prompt appears on whatever controls the room: an iPad or Android tablet running the Zoom Rooms controller app, or a dedicated touch controller such as the AVer CP10 G2, Logitech Tap IP, Neat Pad Generation 2 or Poly TC8. See Zoom Rooms controller options and best Zoom Rooms controllers.

Still locked out or rooms misbehaving? See Zoom Rooms troubleshooting, or ask us about your rooms.

Related guides

• Best Zoom Rooms Controllers and Touch Panels
• Zoom Rooms Controller: What It Is and Options
• Zoom Rooms Pairing Code Not Showing: How to Pair
• How to factory reset the Logitech Tap IP
• How to factory reset the Neat Pad Generation 2
• Logitech Tap IP admin login, IP address and settings

All how-to guides →