A Microsoft Teams Room reaches end of life when its manufacturer ends support for the hardware or its operating system goes out of support. Microsoft then moves the device to the End of Service list for certified devices and recommends replacing it. "Unmonitored" is different: it means the Teams Rooms Pro Management portal has lost contact with a room, usually because the management agent, TPM, sign-in or network is broken, even though the room may still join meetings.
What end of life means for Teams Rooms
| Layer | Who sets it | What happens at end of support |
|---|---|---|
| Teams Rooms app | Microsoft | Only the current (N) and previous (N-1) major versions are supported |
| Windows OS | Microsoft | Unsupported Windows versions no longer get updates; Teams Rooms stops supporting them |
| Hardware | OEM (Logitech, Poly, Yealink, Neat, etc.) | Device listed under End of Service; OEM-dependent bugs may not be fixed |
| Android devices | OEM and Microsoft | Firmware and app updates eventually stop; management may become limited |
Microsoft's lifecycle page notes that devices on Windows Extended Security Updates (ESU) are not supported for Teams Rooms on Windows.
Windows 10 end of support
Windows 10 support ended October 14, 2025. Teams Rooms on Windows devices on Windows 10 must be upgraded to Windows 11 (if the hardware is eligible) or replaced. Most certified devices were upgraded automatically; models that can't run Windows 11 are on the End of Service list. Surface Hub v1 and 2S on Windows 10 Team edition lost access to the classic-Teams-based Rooms app on the same date.
Teams Rooms on Windows needs Windows IoT Enterprise or Windows Enterprise, not Pro, Home or LTSC editions. Don't force feature updates; Teams Rooms holds them until validated.
How to check if your rooms are affected
- In the Teams Rooms Pro Management portal, export the room inventory to see models and OS versions.
- Check Microsoft's certified devices page, End of Service tab, for your models.
- Check your OEM's lifecycle page for end-of-sale and end-of-support dates.
- For Android, check firmware status in the Teams admin center.
Unmonitored rooms in the Pro Management portal
When a device is unmonitored or offline, the portal can't report health. Scheduled updates won't install, automatic fixes won't run, and remote tasks like log collection and restart fail.
| Likely cause | Fix |
|---|---|
| Management agent removed (reset, reimage, manual uninstall) | Reinstall the agent and re-enroll; check "Microsoft Managed Rooms" in installed apps |
| Agent scheduled tasks disabled | Confirm ManagedRoomsLauncher and ManagedRoomsUpdater exist and are enabled |
| TPM disabled after enrollment | Re-enable TPM in BIOS/UEFI |
| Teams Rooms not signed in | Fix the resource account sign-in; see sign-in problems |
| Firewall, DNS or proxy blocking | Allow required endpoints on port 443 and WebSockets; authenticated proxies aren't supported |
| Device powered off or network down | Restore power or network; suppress tickets during planned maintenance |
Microsoft provides an agent test tool to diagnose monitoring problems. See Teams Rooms Pro Management portal and Teams Rooms troubleshooting.
Planning replacements
- Budget hardware replacement on a cycle that matches your OEM's support window.
- Choose current certified hardware. On Windows, compute like the Poly Studio 5 Room Compute; on Android, appliance kits like the Logitech Rally Bar + Tap IP, Neat Bar Gen 2 or Poly Studio X52.
- Keep rooms on supported app versions with regular updates. See how to update Teams Rooms.
Compare platforms in Teams Rooms on Windows vs Android.
Replacing end-of-life rooms? Send us your inventory export and we'll quote current certified replacements.
Related guides
- Teams Rooms certified devices: bars, kits and peripherals
- Teams Rooms Basic vs Pro: license differences explained
- Teams Rooms Pro Management portal explained
- Teams Rooms on Android: Devices, Features and Limits
- How to Assign a Teams Rooms License to a Room Account
- How to Set Up Microsoft Teams Rooms: Step by Step
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