How to set up the Neat Frame, from unboxing to a working test. It's an appliance: the meeting software runs on the device itself, so the room doesn't need a PC.
Before you start: check the box
- Neat Frame
- Power cord (3 m)
What you need
- Ports on the Frame: Ports: USB-C, 4-pin mini-jack; Wireless: WiFi, Bluetooth.
- For appliance mode: a wired Ethernet drop, a wall mount or stand rated for its weight, and a Teams or Zoom account and license for the room.
Frame at a glance
- Display: 15.6-inch capacitive multi-touch, 1080x1920, 450 nits, 9:16
- Camera: 50MP, 113° horizontal FOV
- Microphones: 3 beamforming mics in end-fire array + 1 tracking mic
Step by step
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Pick the wall or stand position. Put the camera at roughly seated eye level, keep the farthest seat within the microphones' pickup range, and avoid a window behind the board. See Frame mounting and placement.
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Connect power and cables. Connect the power cord. Then connect the cables your setup needs (Ports: USB-C, 4-pin mini-jack). Long runs may need the manufacturer's extender.
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Set up appliance mode. Neat devices ship as Zoom Rooms or Microsoft Teams Rooms appliances; follow the per-device setup guide on support.neat.no, connect to the network and sign the device into your Zoom or Teams account (get credentials from your admin). A Pad can also run standalone as a Zoom/Teams scheduler or controller.
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Update the firmware. Neat devices are preconfigured to update automatically: once connected they check the Stable channel and install available software, unless automatic updates are turned off. See Updating the firmware below.
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Run a test call. Join a test meeting, check framing from every seat, speak from the far end of the table, and have the remote side confirm they hear you clearly with no echo.
Updating the firmware
Neat devices are preconfigured to update automatically: once connected they check the Stable channel and install available software, unless automatic updates are turned off. Neat recommends managing upgrades through Neat Pulse or automatic updates. Neat strongly discourages manual updating without Pulse.
Tools:
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Neat Pulse: cloud management platform incl. automatic, scheduled, delayed and manual software updates
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On-device System Settings (Neat): reached from Zoom Rooms or Teams settings on the Pad/Board/Frame
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Don't unplug power or USB while an update runs.
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Update one room first, test a call, then roll out to the rest.
Manual and documentation
Neat's product page for the Frame: documentation and downloads. Check it for exact port diagrams and admin settings for your firmware version; more guides are on the Neat support site.
If something doesn't work
Start with Frame troubleshooting. Want it done for you? We plan rooms and ship them ready to install. Get a quote.
More Frame guides
- Frame buyer's guide: specs and price
- Frame: troubleshooting
- Frame: mounting and placement
- Frame: Teams, Zoom and Google Meet
- Frame: what room size it covers
- Frame: price and total room cost
- Frame: full specs
- Frame: alternatives compared
- Frame: factory reset
- All Neat collaboration boards compared
Related guides
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