How to factory reset the Neat Frame, and when you should (and shouldn't).
How to factory reset the Frame
- Manual: press the small reset button on the back for more than 5 s and release.
- Software: Zoom - Settings gear > General > System Settings > passcode > System Settings (Neat) > System > Reset.
- Teams - More > Device Settings > Admin settings > Password > Debug > Reset.
Before you reset
- A factory reset erases settings, sign-in and pairing. You'll need to set the device up again.
- Try a simple restart first: unplug power for 30 seconds.
- If the device is managed by IT, check with them; it may need to be re-enrolled in the management portal.
After the reset
Set it up again with our Frame setup guide, then update the firmware.
Steps from Neat's documentation. Check the official guide for your firmware version.
More Frame guides
- Frame buyer's guide: specs and price
- Frame: setup guide
- Frame: troubleshooting
- Frame: mounting and placement
- Frame: Teams, Zoom and Google Meet
- Frame: what room size it covers
- Frame: price and total room cost
- Frame: full specs
- Frame: alternatives compared
- All Neat collaboration boards compared
Related guides
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