How to factory reset the Neat Center, and when you should (and shouldn't).
How to factory reset the Center
Manual only: press the small reset button on the back for more than 5 s and release.
Before you reset
- A factory reset erases settings, sign-in and pairing. You'll need to set the device up again.
- Try a simple restart first: unplug the network cable for 30 seconds.
- If the device is managed by IT, check with them; it may need to be re-enrolled in the management portal.
After the reset
Set it up again with our Center setup guide, then update the firmware.
Steps from Neat's documentation. Check the official guide for your firmware version.
More Center guides
- Center buyer's guide: specs and price
- Center: setup guide
- Center: troubleshooting
- Center: firmware updates
- Center: mounting and placement
- Center: Teams, Zoom and Google Meet
- Center: what room size it covers
- Center: price and total room cost
- Center: full specs
- Center: accessories
Related guides
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