Fixes for the most common Logitech GROUP problems, from the quickest checks to when to contact Logitech. Start at the top: most issues are a setting, a cable or firmware.
What the GROUP has
Check the problem against what this model actually has:
- Camera: Full HD 1080p 30fps, motorized pan ±90°, tilt +35°/-45°
- Microphones: 4 omnidirectional beamforming mics, 6 m pickup (8.5 m with expansion mics)
- In the box: camera, speakerphone, remote control, powered hub, two 5 m cables (camera and speakerphone to hub), 2 m hub-to-PC cable, power adapter with 3 m cable, mount, velcro for cable and hub management and documentation
Quick checks
- Restart the device: unplug power for 30 seconds, then reconnect.
- Reconnect the cables, using the ones that came in the box.
- Check that the GROUP is selected as the camera, microphone and speaker in Teams, Zoom or Meet.
- Update the firmware. How
Camera not detected or not showing in Teams/Zoom
- Check that the meeting app has the right camera selected (Settings → Devices in Teams, Settings → Video in Zoom).
- Plug the USB cable straight into the computer, not a hub or dock, and try the cable that came in the box.
- Close any other app that may be using the camera, then restart the meeting app.
- Restart the GROUP by unplugging power for 30 seconds.
- Update the device firmware and the computer's meeting app.
Picture is blurry, dark or badly framed
- Clean the lens with a dry microfiber cloth.
- Make sure auto-framing or speaker tracking is turned on in Logitech's app or the device settings.
- Light faces from the front; avoid a bright window behind people.
- Check the camera is at roughly eye level and centered on the room.
No sound or people can't hear you
- Check the device isn't muted (look for a red mute light).
- In the meeting app, select the GROUP as both microphone and speaker.
- Check the volume on the device and on the computer.
- Move laptops and their fans away from the microphones.
Echo or feedback
- Make sure only one microphone and one speaker are active in the room: mute laptops that also joined the meeting.
- Don't run the room's audio through both the device and the TV speakers at the same time.
- Hard, bare rooms reflect sound. Rugs, curtains or acoustic panels reduce echo a lot.
- Update firmware: echo cancellation improvements often come in updates.
Keeps disconnecting or drops out
- Use the original cable and a direct port on the computer; long or cheap USB extensions cause dropouts.
- Turn off USB power saving on the computer (Windows: Device Manager → USB Root Hub → Power Management).
- Update firmware and the meeting app.
Won't turn on or status light is red/blinking
- Check the power adapter is the original one and firmly connected, and try another outlet.
- Unplug for 30 seconds and power it back on.
- Check the status light meaning in the user guide; a blinking light during startup or updates is often normal.
- If it never finishes starting, contact the manufacturer's support for a recovery.
When to contact Logitech
If none of this works, the device may need warranty service (Logitech warranty: 2 years). Open a case on Logitech support. Bought from us? Contact us and we'll help with the claim.
More GROUP guides
- GROUP buyer's guide: specs and price
- GROUP: setup guide
- GROUP: firmware updates
- GROUP: mounting and placement
- GROUP: Teams, Zoom and Google Meet
- GROUP: what room size it covers
- GROUP: price and total room cost
- GROUP: full specs
- GROUP: alternatives compared
- GROUP: accessories
- All Logitech room kits compared
Related guides
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