If a speakerphone's volume is too low, the cause is almost always a setting, not a fault. Turn up the volume on the speakerphone itself, make sure it's selected as the speaker in both your computer's sound settings and your meeting app (Teams, Zoom or Meet), check that the computer's output volume is up, and update the firmware. If you connect by Bluetooth, switch to the USB cable or dongle to rule out a Bluetooth profile issue.
Quick fixes, in order
- Press volume up on the speakerphone. Device volume is separate from computer volume. Most speakerphones show the level with LEDs.
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Raise the computer's output volume.
- Windows: Settings > System > Sound, select the speakerphone under Output and raise the volume.
- Mac: System Settings > Sound > Output, select the speakerphone and raise the volume.
- Select it in the meeting app. Teams: Settings > Devices > Speaker. Zoom: Settings > Audio > Speaker. Google Meet: Settings > Audio. Use Test speaker to check.
- Check the app's own volume in the Windows volume mixer (right-click the speaker icon > Volume mixer).
- Unplug and reconnect the speakerphone. Try a different USB port, directly on the computer rather than through a hub.
- Update firmware with the vendor's tool: Jabra Direct, Poly Lens, or the manufacturer's utility. See Logitech Sync and drivers for Logitech devices.
- Check the remote side. If only one remote person is quiet, the problem is likely their microphone, not your speaker.
Bluetooth-specific fixes
- On some setups, a computer may connect over the Bluetooth hands-free profile, which can sound lower in volume and quality. Use the device's USB dongle (for example, the Jabra Link adapter included with the Jabra Speak 750) or a USB cable.
- On phones, raise volume during the call. Media and call volume are separate.
- Re-pair the device if volume control doesn't respond.
Windows audio enhancements
Windows may apply processing that lowers or changes output. Under Sound > [device] > Properties, try turning Audio enhancements off. Also check the Communications setting in the classic Sound control panel ("When Windows detects communications activity"); set it to Do nothing so Windows doesn't automatically reduce volume during calls.
When the room is just too big
Personal and small-room speakerphones are designed for a few people close by. If the volume is maxed and people at the far end still can't hear:
| Room | Better fit |
|---|---|
| 4-6 people | Jabra Speak2 75 or Poly Sync 60 |
| 6-10 people | Daisy-chain two units, such as the AVer FONE540. See daisy-chain speakerphones |
| 8+ people with video | A video bar with stronger speakers; see speaker wattage in video bars |
See how to choose a speakerphone and best speakerphones.
Common mistakes
- Raising computer volume while the device volume is at minimum (or the reverse).
- Leaving the meeting app on "Same as system" when the system default is a different device.
- Placing the speakerphone near a wall or under papers, which muffles sound.
- Covering the speaker grille with a laptop or notebook.
If nothing works
Test the speakerphone on another computer. If it's still quiet, reset it to factory settings per the manufacturer's guide, then contact the manufacturer's support for a warranty check. Product-specific help is in each device's troubleshooting page, such as the Jabra Speak2 75 troubleshooting and Poly Sync 60 troubleshooting guides.
Room outgrowing its speakerphone? Tell us the room size and we'll suggest an upgrade.
Related guides
- How to Choose a Speakerphone for Meetings
- What Is a USB Speakerphone and Do You Need One?
- How to Fix Echo on a Conference Call (Teams, Zoom, iPhone)
- Wireless and Bluetooth Microphones for Conference Rooms
- Best speakerphone for a conference room
- How to Set Up a Huddle Room With a Webcam and Speakerphone
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