How to set up the Cisco Desk Pro G2, from unboxing to a working test. It works two ways: as an appliance that runs Teams Rooms, Zoom Rooms or another platform on the device itself, or in USB mode connected to a laptop or room PC, so it works with any meeting app.
Before you start: check the box
- Desk Pro G2
- Desk stand
- USB-C cable, 1.5 m
- Power supply
What you need
- Ports on the Desk Pro G2: Video inputs: USB-C (DisplayPort Alt Mode, up to 4K60), HDMI 2.0 (up to 4K60); USB-C laptop charging: Up to 80 W; Network: 2-port Gigabit switch, Wi-Fi 6E, Bluetooth 5.1.
- For appliance mode: a wired Ethernet drop, a wall mount or stand rated for its weight, and a Webex, Teams or Zoom account and license for the room.
- For USB mode: a laptop or room PC with a free USB port that matches the included cable. Plug directly into the computer rather than through a hub where possible.
Desk Pro G2 at a glance
- Display: 27" 4K (3840 x 2160) LCD, 350 cd/m², anti-glare
- Camera: Dual lens: 48 MP main (70° H) and 14.5 MP wide (105° H)
- Microphones: 8-element beamforming array
Step by step
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Pick the wall or stand position. Put the camera at roughly seated eye level, keep the farthest seat within the microphones' pickup range, and avoid a window behind the board. See Desk Pro G2 mounting and placement.
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Connect power and cables. Connect the power cord. Then connect the cables your setup needs (Video inputs: USB-C (DisplayPort Alt Mode, up to 4K60), HDMI 2.0 (up to 4K60); USB-C laptop charging: Up to 80 W; Network: 2-port Gigabit switch). Use the cables in the box first; long runs may need the manufacturer's extender.
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Set up appliance mode. Follow the on-screen setup to choose the platform (Teams Rooms, Zoom Rooms or other) and sign in with the room's account.
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Set up USB mode. Connect the Desk Pro G2 to the computer by USB. In Teams, Zoom or Meet, open the device settings and select the Desk Pro G2 as the camera, microphone and speaker.
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Update the firmware. Update to the latest firmware before you go live. See Updating the firmware below.
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Run a test call. Join a test meeting, check framing from every seat, speak from the far end of the table, and have the remote side confirm they hear you clearly with no echo.
Updating the firmware
Update to the latest firmware before you go live, using the manufacturer's app or the device's settings.
- Don't unplug power or USB while an update runs.
- Close Teams, Zoom and other apps that use the device before updating it from a computer.
- Update one room first, test a call, then roll out to the rest.
Manual and documentation
Cisco's product page for the Desk Pro G2: documentation and downloads. Check it for exact port diagrams and admin settings for your firmware version.
If something doesn't work
Start with Desk Pro G2 troubleshooting. Want it done for you? We plan rooms and ship them ready to install. Get a quote.
More Desk Pro G2 guides
- Desk Pro G2 buyer's guide: specs and price
- Desk Pro G2: troubleshooting
- Desk Pro G2: mounting and placement
- Desk Pro G2: Teams, Zoom and Google Meet
- Desk Pro G2: what room size it covers
- Desk Pro G2: price and total room cost
- Desk Pro G2: full specs
- Desk Pro G2: alternatives compared
- Desk Pro G2: accessories
- All Cisco collaboration boards compared
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