Fixes for the most common Yealink VCM35 problems, from the quickest checks to when to contact Yealink. Start at the top: most issues are a setting, a cable or firmware.
What the VCM35 has
Check the problem against what this model actually has:
- Microphones: Built-in 3-microphone array
- Audio: Optima HD Audio, full duplex, acoustic echo canceling, noise proof, VAD
- In the box: VCM35 and 5 m CAT5e cable
Quick checks
- Restart the host system it's connected to.
- Reconnect the cables, using the ones that came in the box.
- Update the host's firmware.
Mic not detected
- Reseat the cable at both ends (at the MeetingBar A40 or its mic hub) and use the Yealink cable it came with.
- Stay within the host's maximum number of microphones.
- Update the host's firmware; the microphone updates with it.
- Restart the host system.
Mute button out of sync
- Mute from the host or the meeting app once to resync.
- Update the host's firmware: mute sync fixes come with host updates.
When to contact Yealink
If none of this works, the device may need warranty service (Yealink warranty: 24 months for Teams Room Systems, Collaboration Bars, BYOD kits, USB room cameras, VC room systems, Zoom Room kits and Meeting Boards; 24 months for personal speakerphones/headsets/USB cameras; 12 months for SIP and Teams desk/conference phones). Open a case on Yealink support. Bought from us? Contact us and we'll help with the claim.
More VCM35 guides
- VCM35 buyer's guide: specs and price
- VCM35: setup guide
- VCM35: Teams, Zoom and Google Meet
- VCM35: what room size it covers
- VCM35: price and total room cost
- VCM35: full specs
- VCM35: alternatives compared
- All Yealink microphones compared
Related guides
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