Fixes for the most common Poly TC10 Touch Controller problems, from the quickest checks to when to contact Poly. Start at the top: most issues are a setting, a cable or firmware.
TC10 Touch Controller status lights
Poly Video mode: breathing white = booting; solid white = idle; solid amber = sleep; green = call; solid red = muted; breathing amber = firmware update. Scheduler/panel modes: green = room available; red (or purple in Teams) = occupied.
Poly's own notes for the TC10 Touch Controller
- Restart by disconnecting and reconnecting the LAN cable.
- Pair to a Studio X on the same subnet via web UI General Settings > Device Management > Available Devices > Pair (by MAC).
What the TC10 Touch Controller has
Check the problem against what this model actually has:
- Display: 10.1 in, 1280 x 800, IPS
- Power: PoE (IEEE 802.3at)
- Ports: 1 RJ-45
- In the box: Poly TC10, wall mount kit, table stand, mounting hardware, RJ-45 cable and Poly Lens coaster
Quick checks
- Restart it: unplug the network cable for 30 seconds, then reconnect.
- Reconnect the cables, using the ones that came in the box.
- Update the firmware. How
Controller says 'Not paired' or can't find the room system
- Check the TC10 Touch Controller and the Studio X32, Studio X52 and others are on the same network subnet.
- Re-run pairing from the controller's settings; keep it within about 10 m during Bluetooth-assisted pairing.
- Update both devices to current firmware; pairing needs matching versions.
- Restart both devices.
Touchscreen unresponsive
- Clean the screen with a dry microfiber cloth.
- Restart it by unplugging the network cable for 30 seconds.
- Update the firmware.
Keeps disconnecting or drops out
- Use wired Ethernet rather than Wi-Fi, and check the switch port for errors.
- Update firmware.
Won't turn on
- Check the switch port supplies PoE (802.3at) and has enough power budget left.
- Try a known-good cable and a PoE injector to rule out the switch.
- If it starts and then restarts, the port may not supply enough power.
Still not working? Factory reset
A reset is the last step, because it clears settings. How to factory reset the TC10 Touch Controller
When to contact Poly
If none of this works, the device may need warranty service (Poly warranty: 1 year). Open a case on Poly support. Bought from us? Contact us and we'll help with the claim.
More TC10 Touch Controller guides
- TC10 Touch Controller buyer's guide: specs and price
- TC10 Touch Controller: setup guide
- TC10 Touch Controller: firmware updates
- TC10 Touch Controller: mounting and placement
- TC10 Touch Controller: Teams, Zoom and Google Meet
- TC10 Touch Controller: price and total room cost
- TC10 Touch Controller: full specs
- TC10 Touch Controller: alternatives compared
- TC10 Touch Controller: accessories
- TC10 Touch Controller: factory reset
- TC10 Touch Controller: admin login and settings
- All Poly touch controllers compared
Related guides
- Poly TC8 Touch Controller not working? Fixes
- AVer CP10 G2 vs Poly TC10 Touch Controller: which to buy?
- How to factory reset the Poly TC10 Touch Controller
- How to mount the Poly TC10 Touch Controller
- How to set up the Poly TC10 Touch Controller
- Logitech Tap IP vs Poly TC10 Touch Controller: which to buy?
Outfitting several rooms, or reselling? Get a volume quote or apply for wholesale pricing →
