How to factory reset the Poly TC10 Touch Controller

How to factory reset the Poly TC10 Touch Controller, and when you should (and shouldn't).

How to factory reset the TC10 Touch Controller

1. Hardware: remove from mount/stand, disconnect the LAN (PoE) cable, insert a pin into the factory reset pinhole on the back, press and hold, and reconnect LAN to power on; don't power off until finished.
2. UI: unpair from codec first, then Settings > Reset > Reset.
3. Zoom: ZDM > Device Management > Device List > device > Details > Factory Reset.

Before you reset

• A factory reset erases settings, sign-in and pairing. You'll need to set the device up again.
• Try a simple restart first: unplug the network cable for 30 seconds.
• If the device is managed by IT, check with them; it may need to be re-enrolled in the management portal.

After the reset

Set it up again with our TC10 Touch Controller setup guide, then update the firmware.

Steps from Poly's documentation. Check the official guide for your firmware version.

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