Fixes for the most common Poly Studio G62 problems, from the quickest checks to when to contact Poly. Start at the top: most issues are a setting, a cable or firmware.
What the Studio G62 has
Check the problem against what this model actually has:
- Power: PoE+
- USB: 2 USB 3.0 Type-A, 1 USB-C/DisplayPort
- Audio: 3.5 mm line in, 3.5 mm line out
- Network: 1 RJ-45 (100/1000/2.5GBase-T, PoE+), 1 LLN RJ-45
- Cameras: IP, USB and HDMI cameras supported (Studio E60, E360, E70, R30)
- Microphones: Poly IP table/ceiling mics; up to 8 Poly Studio A2 table mics
- In the box: Poly Studio G62 and mounting plate kit
Quick checks
- Restart it: unplug the network cable for 30 seconds, then reconnect.
- Reconnect the cables, using the ones that came in the box.
- Update the firmware. How
No picture on the displays or the room app won't start
- Check each display cable and the display inputs.
- Restart the unit from the touch controller, or by removing power for 30 seconds.
- Check the room account can still sign in (expired passwords and licenses are common causes).
- Apply pending OS and room software updates.
Camera or audio missing in the room app
- Reseat the USB cables at the unit; use the ports the manufacturer recommends for cameras and audio.
- Check the default camera, microphone and speaker in the room app's device settings.
- Restart the unit.
Keeps disconnecting or drops out
- Use wired Ethernet rather than Wi-Fi, and check the switch port for errors.
- Update firmware.
Won't turn on
- Check the switch port supplies PoE and has enough power budget left.
- Try a known-good cable and a PoE injector to rule out the switch.
- If it starts and then restarts, the port may not supply enough power.
When to contact Poly
If none of this works, the device may need warranty service (Poly warranty: 1 year). Open a case on Poly support. Bought from us? Contact us and we'll help with the claim.
More Studio G62 guides
- Studio G62 buyer's guide: specs and price
- Studio G62: setup guide
- Studio G62: mounting and placement
- Studio G62: Teams, Zoom and Google Meet
- Studio G62: what room size it covers
- Studio G62: price and total room cost
- Studio G62: full specs
- Studio G62: alternatives compared
- Studio G62: accessories
- All Poly room kits compared
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