Fixes for the most common Poly Studio A2 Table Microphone problems, from the quickest checks to when to contact Poly. Start at the top: most issues are a setting, a cable or firmware.
Quick checks
- Restart the host system it's connected to.
- Reconnect the cables, using the ones that came in the box.
- Update the host's firmware.
Mic not detected
- Reseat the cable at both ends (at the Studio G62 or its mic hub) and use the Poly cable it came with.
- Stay within the host's maximum number of microphones.
- Update the host's firmware; the microphone updates with it.
- Restart the host system.
Mute button out of sync
- Mute from the host or the meeting app once to resync.
- Update the host's firmware: mute sync fixes come with host updates.
When to contact Poly
If none of this works, the device may need warranty service (Poly warranty: 1 year). Open a case on Poly support. Bought from us? Contact us and we'll help with the claim.
More Studio A2 Table Microphone guides
- Studio A2 Table Microphone buyer's guide: specs and price
- Studio A2 Table Microphone: setup guide
- Studio A2 Table Microphone: mounting and placement
- Studio A2 Table Microphone: Teams, Zoom and Google Meet
- Studio A2 Table Microphone: what room size it covers
- Studio A2 Table Microphone: price and total room cost
- Studio A2 Table Microphone: full specs
- Studio A2 Table Microphone: alternatives compared
- All Poly microphones compared
Related guides
- Poly Studio Table Microphone not working? Fixes
- How to mount the Poly Studio A2 Table Microphone
- How to set up the Poly Studio A2 Table Microphone
- Poly Studio A2 Table Microphone alternatives compared
- Poly Studio A2 Table Microphone price and total room cost
- Poly Studio A2 Table Microphone room size: how many people?
Outfitting several rooms, or reselling? Get a volume quote or apply for wholesale pricing →
