How to set up the Poly G7500, from unboxing to a working test. It's the room's codec: it runs the meeting platform and connects to the cameras, microphones, speakers and displays you choose for the room.
Before you start: check the box
- Poly G7500
- AC power adapter
- Ethernet cable
- Bluetooth remote control
What you need
- Ports on the G7500: Video ports: 1 HDMI-in 1.4, 2 HDMI-out 1.4, 1 HDMI-out (audio), 1 HDCI; USB: 1 USB-C, 3 USB-A (5Gbps); Network: 1 Gigabit Ethernet; 3 LLN ports with PoE+/PSE.
- For appliance mode: a wired Ethernet drop (recommended over Wi-Fi), a display with HDMI input, a touch controller, and a Teams or Zoom account and license for the room.
- For USB mode: a laptop or room PC with a free USB port that matches the included cable. Plug directly into the computer rather than through a hub where possible.
Step by step
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Find a home for it. Mount it behind the display or under the table where it gets airflow and the cables to the camera, display and controller reach without extenders.
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Connect power and cables. Connect the power adapter (or a PoE port, if you'd rather run one cable). Then connect the cables your setup needs (Video ports: 1 HDMI-in 1.4, 2 HDMI-out 1.4, 1 HDMI-out (audio), 1 HDCI; USB: 1 USB-C, 3 USB-A (5Gbps); Network: 1 Gigabit Ethernet, 3 LLN ports with PoE+/PSE). Use the cables in the box first; long runs may need the manufacturer's extender.
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Set up appliance mode. Connect a monitor to HDMI 1, Ethernet and any USB cameras before powering on, then note the IP address and default credentials shown on screen. The system defaults to Poly Video mode; choose Teams Rooms, Zoom Rooms or Google Meet during out-of-box setup or later under General Settings > Provider (requires that provider's account and license; only Teams and Zoom support Wi-Fi as primary network).
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Set up USB mode. Connect the G7500 to the computer by USB. In Teams, Zoom or Meet, open the device settings and select the G7500 as the microphone and speaker.
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Update the firmware. Systems onboarded to Poly Lens update automatically overnight; in Teams Rooms mode updates can be handed to Microsoft Teams Device Management. See Updating the firmware below.
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Run a test call. Join a test meeting, talk from the farthest seat, and ask the far end whether you're clear, at a good level and without echo.
Updating the firmware
Systems onboarded to Poly Lens update automatically overnight; in Teams Rooms mode updates can be handed to Microsoft Teams Device Management. USB peripherals update via Poly Lens Desktop or Windows Update.
Tools:
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Poly Lens (cloud, lens.poly.com): onboarding, software versions/downloads, update policies
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Poly Clariti Manager / provisioning server: bulk provisioning and updates
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Don't unplug power or USB while an update runs.
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Close Teams, Zoom and other apps that use the device before updating it from a computer.
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Update one room first, test a call, then roll out to the rest.
Manual and documentation
Poly's product page for the G7500: documentation and downloads. Check it for exact port diagrams and admin settings for your firmware version; more guides are on the Poly support site.
If something doesn't work
Start with G7500 troubleshooting. Want it done for you? We plan rooms and ship them ready to install. Get a quote.
More G7500 guides
- G7500 buyer's guide: specs and price
- G7500: troubleshooting
- G7500: Teams, Zoom and Google Meet
- G7500: what room size it covers
- G7500: price and total room cost
- G7500: full specs
- G7500: alternatives compared
- G7500: accessories
- All Poly room kits compared
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