How to set up the Logitech H650e

How to set up the Logitech H650e, from unboxing to a working test. It's a business headset: connect it by USB cable or dongle (or Bluetooth) and select it as the microphone and speaker in Teams, Zoom, Meet or your softphone.

Before you start: check the box

• H650e headset
• Carrying bag
• Quick start guide and warranty information

What you need

• Ports on the H650e: Wired USB (flat cable).
• A computer with a free USB port. Plug directly into the computer rather than through a hub where possible.

Step by step

1. Fit it. Adjust the headband and boom so the microphone sits about two fingers from the corner of your mouth.

2. Connect it. Connect the USB cable to the computer; it powers the H650e. Plug straight into the computer rather than a hub where you can.

3. Set up USB mode. Connect the H650e to the computer by USB. In Teams, Zoom or Meet, open the device settings and select the H650e as the microphone and speaker.

4. Update the firmware. Update to the latest firmware before you go live. See Updating the firmware below.

5. Make a test call. Make a test call and ask the other side whether you're clear and at a good level; check mute sync between the headset and the app.

Updating the firmware

Update to the latest firmware before you go live, using the manufacturer's app or the device's settings.

Tools:

• Logitech Sync Portal (cloud): inventory, remote settings, firmware updates and Local Network Access toggling for room devices

• Don't unplug power or USB while an update runs.

• Close Teams, Zoom and other apps that use the device before updating it from a computer.

• In a big rollout, update one device first, make a test call, then roll out to everyone else.

Manual and documentation

Logitech's product page for the H650e: documentation and downloads. Check it for exact port diagrams and admin settings for your firmware version; more guides are on the Logitech support site.

If something doesn't work

Start with H650e troubleshooting. Want it done for you? We plan rooms and ship them ready to install. Get a quote.

More H650e guides

• H650e buyer's guide: specs and price
• H650e: troubleshooting
• H650e: Teams, Zoom and Google Meet
• H650e: full specs
• H650e: alternatives compared
• All Logitech business headsets compared

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