How to set up the Logitech C920e

How to set up the Logitech C920e, from unboxing to a working test. It's a USB webcam: plug it into your computer and it shows up as a camera in any meeting app.

Before you start: check the box

• Webcam with 5 ft (1.5 m) attached USB-A cable
• Privacy shutter
• User documentation

What you need

• Ports on the C920e: USB-A plug-and-play (attached 1.5 m cable).
• A computer with a free USB port. Plug directly into the computer rather than through a hub where possible.

Step by step

1. Connect it. Connect the USB cable to the computer; it powers the C920e. Plug straight into the computer rather than a hub where you can.

2. Set up USB mode. Connect the C920e to the computer by USB. In Teams, Zoom or Meet, open the device settings and select the C920e as the camera.

3. Update the firmware. Update to the latest firmware before you go live. See Updating the firmware below.

4. Make a test call. Join a test meeting, check you're centered and well lit in the preview, and ask the other side whether video and audio are clear.

Updating the firmware

Update to the latest firmware before you go live, using the manufacturer's app or the device's settings.

Tools:

• Logitech Sync Portal (cloud): inventory, remote settings, firmware updates and Local Network Access toggling for room devices

• Don't unplug power or USB while an update runs.

• Close Teams, Zoom and other apps that use the device before updating it from a computer.

• In a big rollout, update one device first, check the picture, then roll out to everyone else.

Manual and documentation

Logitech's product page for the C920e: documentation and downloads. Check it for exact port diagrams and admin settings for your firmware version; more guides are on the Logitech support site.

If something doesn't work

Start with C920e troubleshooting. Want it done for you? We plan rooms and ship them ready to install. Get a quote.

More C920e guides

• C920e buyer's guide: specs and price
• C920e: troubleshooting
• C920e: Teams, Zoom and Google Meet
• C920e: full specs
• C920e: alternatives compared
• All Logitech webcams compared

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