Fixes for the most common AVer M15W problems, from the quickest checks to when to contact AVer. Start at the top: most issues are a setting, a cable or firmware.
What the M15W has
Check the problem against what this model actually has:
- Wireless: P2P Wi-Fi, dual band (5 GHz recommended), 45 ft effective range; streams up to 4K@30fps
- Ports: HDMI out, USB mini-B, USB-A (Wi-Fi dongle)
- Power: Built-in battery; DC 5V/2A
- In the box: M15W, Wi-Fi dongle, USB cable (mini type), power adapter / power plug and instruction manual
Quick checks
- Charge it, then turn it off and on again.
- Reconnect the USB cable or dongle, straight into the computer.
- Check that the M15W is selected as the camera in Teams, Zoom or Meet.
- Update the firmware. How
Camera not detected or not showing in Teams/Zoom
- Check that the meeting app has the right camera selected (Settings → Devices in Teams, Settings → Video in Zoom).
- Plug the USB cable straight into the computer, not a hub or dock, and try the cable that came in the box.
- Close any other app that may be using the camera, then restart the meeting app.
- Restart the M15W.
- Update the device firmware and the computer's meeting app.
Picture is blurry, dark or badly framed
- Clean the lens with a dry microfiber cloth.
- Make sure auto-framing or speaker tracking is turned on in AVer's app or the device settings.
- Light faces from the front; avoid a bright window behind people.
- Check the camera is at roughly eye level and centered on the room.
Keeps disconnecting or drops out
- Use the original cable or dongle and a direct port on the computer; long or cheap USB extensions cause dropouts.
- Turn off USB power saving on the computer (Windows: Device Manager → USB Root Hub → Power Management).
- Charge it: low battery causes Bluetooth dropouts.
- Update firmware and the meeting app.
Won't turn on or won't charge
- Charge it for at least 2–3 hours with the original cable.
- Try another USB port or charger.
- If the battery no longer holds a charge, contact the manufacturer about warranty service.
When to contact AVer
If none of this works, the device may need warranty service (AVer warranty: 3 years (battery and accessories 1 year)). Open a case on AVer support. Bought from us? Contact us and we'll help with the claim.
More M15W guides
- M15W buyer's guide: specs and price
- M15W: setup guide
- M15W: Teams, Zoom and Google Meet
- M15W: price and what else you need
- M15W: full specs
- M15W: alternatives compared
- All AVer document cameras compared
Related guides
Outfitting several rooms, or reselling? Get a volume quote or apply for wholesale pricing →
